Source: https://tendernation.io/opportunities/01a13c82-d7ef-721f-9926-0da5cba0ee8d/55up-technology-helpline-digital-inclusion awarded GB negotiated without publication procedure Suitable for SMEs # 55up Technology Helpline - Digital Inclusion [Leighton Linslade Town Council](https://tendernation.io/buyers/leighton-linslade-town-council) Estimated value £30,000 to £34,500 Published 20 Jul 2021 Deadline Closed 25 Aug 2021 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Buyer says suitable for VCSEs The buyer ticked “suitable for voluntary, community and social enterprises” on the notice. - Small contract value Valued under £135,018 including VAT, the lowest Procurement Act threshold for goods and services. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender 55up Technology Helpline - Digital Inclusion ### Specification ### Background to the Helpline Within the Town Council's five-year strategic plan 2021 - 2024, is the objective: No 27. Consider ways to support the increase in leisure opportunities for older people. This objective focuses on Parish residents aged 55yrs and up. A headline 'needs gap' identified by Leighton-Linslade Town Council when it carried out a community survey in 2020, was digital inclusion, or more accurately the current digital 'exclusion' of this age group. Covid-19 has shown us that supporting older people to use technology is fundamental to reducing their loneliness and the negative effects of increased isolation. In addition, concern over housebound individuals (who cannot or prefer not to leave their home) points to the increased importance of digital devices to help create or maintain connections with others, vital to their wellbeing. It is also recognised that many services are increasingly directing clients or customers to online communication and self-service portals. The Town Council seeks to address the issue by investing funds into the development and delivery of a 'technology helpline', as well as through face-to-face support, that assists those aged 55 and up to have the ability, skills set and confidence, to use digital devices. The development and delivery of this work will be outsourced and run as a pilot scheme for two years. Contract delivery performance, along with project evaluation will be of key interest for this pilot scheme to influence future delivery. This Technology Helpline is one of several initiatives being carried out under the project banner '55up' to support Parish residents who are over 55 years old. ### Overview of the 'Technology Helpline' A telephone 'helpline' to support those 55 years and over's technology needs. Details about each request for help will be obtained, and then directed to appropriate individuals in a pool of technology staff or volunteers, who (DBS checked) can then speak to the client directly to give them technology support, information and guidance. Who will run the helpline? The Town Council will commission this service to be run by an external organisation. The Town Council will expect quarterly project review meetings and will commission an independent evaluation on completion of the 2-year pilot. ### Budget available £34,500 is being made available to cover the full cost of this pilot scheme for the first 2 years. The Town Council will carry out an independent evaluation of the pilot scheme towards the end of the 2 years. Should the project be successful, the Council will look to continue the project with a possible contact extension or new quotation opportunity. For further information or to submit a quote contact Sarah Jewell, Cultural & Economic Services Support Officer at Read full description ## CPV classification Networking, Internet and intranet software package Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/e97d3f33-19ac-4f46-9a4a-3a0bf76c0f97) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile Leighton Linslade Town Council: past awards and live tenders](https://tendernation.io/buyers/leighton-linslade-town-council) [Sector More Software packages & information systems tenders](https://tendernation.io/sectors/software-information-systems) ## More tenders like this [Preliminary Market Engagement - Corporate Enterprise Resource Planning (ERP) · North East Lincolnshire Borough Council · 21 days left · 9 Nov 2026](https://tendernation.io/opportunities/01a15410-bf5e-72d1-8225-fbabeaba595f/preliminary-market-engagement-corporate-enterprise-resource-planning-erp) [Servers – Dostawa serwerów do klastra wirtualizacyjnego · Politechnika Rzeszowska · 2 days left · 21 Oct 2026](https://tendernation.io/opportunities/01a15183-2e23-7066-ba48-4fc2a9243b50/poland-servers-dostawa-serwerow-do-klastra-wirtualizacyjnego) [License management software package – Dostawa licencji bezpieczeństwa do Systemu DNS · Poczta Polska S.A. · 15 days left · 3 Nov 2026](https://tendernation.io/opportunities/01a15183-20fa-7396-87e7-40ce84cb0f4d/poland-license-management-software-package-dostawa-licencji-bezpieczenstwa-d) [Security software package – Pořízení a implementace integrovaného řešení EDR/XDR a SIEM · Fakultní nemocnice Plzeň · 30 days left · 18 Nov 2026](https://tendernation.io/opportunities/01a15183-1e5d-73ea-989e-b9c221c4c490/czechia-security-software-package-porizeni-a-implementace-integrovaneho-rese) [Computer servers – „Dostawa serwerów komputerowych wraz z dedykowanymi kartami graficznymi dla Copernicus PL Sp. z o.o.” · Copernicus Podmiot Leczniczy Spółka Z Ograniczoną Odpowiedzialnością · 3 days left · 22 Oct 2026](https://tendernation.io/opportunities/01a15183-08e5-7339-9a05-be1adf5996b5/poland-computer-servers-dostawa-serwerow-komputerowych-wraz-z-dedykowanymi) [Software package and information systems – Datenerfassungssystem · Dataport AöR · 15 days left · 3 Nov 2026](https://tendernation.io/opportunities/01a15183-43c5-7007-89f5-0ea2d1525f27/germany-software-package-and-information-systems-datenerfassungssystem)