Source: https://tendernation.io/opportunities/01a13c82-a601-73f2-845a-e5c2033d2f49/customer-insight-consultant awarded GB restricted procedure Suitable for SMEs # Customer Insight Consultant [MCA - Maritime and Coastguard Agency](https://tendernation.io/buyers/mca-maritime-and-coastguard-agency) Estimated value £41,500 Published 2 Nov 2021 Deadline Closed 27 Sept 2021 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Buyer says suitable for VCSEs The buyer ticked “suitable for voluntary, community and social enterprises” on the notice. - Small contract value Valued under £135,018 including VAT, the lowest Procurement Act threshold for goods and services. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender It is recommended that ahead of the permanent appointment of a customer insight manager to UKSR,an experienced customer insight consultant defines the scope and the requirement for the role to optimise the customer experience throughout the customer journey,over approximately three months with an identified budget allocation of £50,000.00 DAC Approval Reference Number: CP1710 Customer Insight Consultancy for UKSR -approved on the basis that the business is actually recruiting the full time customer insight manager at the moment. The form does not make that clear. There is no point in hiring an expensive consultant if there is no one to hand over the lessons learnt to. If that recruitment is not underway then approval is not given until it is started.Recruitment commenced on 28th September 2021. ## CPV classification Supply services of personnel including temporary staff Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/e81960fa-3ca5-45a1-a5ea-d97dda39bcbb) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile MCA - Maritime and Coastguard Agency: past awards and live tenders](https://tendernation.io/buyers/mca-maritime-and-coastguard-agency) [Sector More Business services tenders](https://tendernation.io/sectors/business-services) ## More tenders like this [Employee Screening · Dorset & Wiltshire Fire and Rescue Authority · 16 days left · 2 Nov 2026](https://tendernation.io/opportunities/01a145df-100b-70ec-8bcc-3630f263230d/employee-screening) [Invitation to Tender- For the provision of viability evidence and assessment of the West Suffolk Local Plan and the introduction of a CIL charging schedule. · West Suffolk Council · 30 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a14503-5763-721c-b887-6f844f9f4360/invitation-to-tender-for-the-provision-of-viability-evidence-and-assessment-of) [BaDC-1727 Retford Buttermarket Food Hall Operator Opportunity · Bassetlaw District Council · 41 days left · 27 Nov 2026](https://tendernation.io/opportunities/01a14503-57cd-73bf-b1f5-a8a4f0713a79/badc-1727-retford-buttermarket-food-hall-operator-opportunity) [Consultancy Services for an Independent Mixed-Use Viability, Market Demand and Development Options Review - Fleetwood Farm, Banks · West Lancashire Borough Council · 20 days left · 6 Nov 2026](https://tendernation.io/opportunities/01a14503-59d8-704e-b46c-727e4a0e571e/consultancy-services-for-an-independent-mixed-use-viability-market-demand-and-d) [UEFA EURO 28 Birmingham Host City - Festival Development · Birmingham City Council · 20 days left · 6 Nov 2026](https://tendernation.io/opportunities/01a14495-7fd3-7021-b8b4-8cbe13597d01/uefa-euro-28-birmingham-host-city-festival-development) [Evaluation specialist Dartmoor’s Dynamic Landscapes programme (natural environment, landscape heritage, culture) · Dartmoor National Park Authority · 14 days left · 1 Nov 2026](https://tendernation.io/opportunities/01a1434c-ece2-7261-8fb5-e68bdb54c1e9/evaluation-specialist-dartmoors-dynamic-landscapes-programme-natural-environme)