Source: https://tendernation.io/opportunities/01a13c82-2f56-704b-b58b-a8c1b782f16e/annual-maintenance-support-and-development-of-the-dounreay-environmental-sample awarded GB open procedure Suitable for SMEs # Annual Maintenance, Support and Development of the Dounreay Environmental Sample Management System [CTM Portal for the NDA Shared Services Alliance](https://tendernation.io/buyers/ctm-portal-for-the-nda-shared-services-alliance) Often single bidder Estimated value £60,000 to £90,000 Published 19 Jan 2022 Deadline Closed 29 Jul 2021 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Small contract value Valued under £135,018 including VAT, the lowest Procurement Act threshold for goods and services. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender The scope of services for this contract includes the following activities: ### Maintenance Services The Consultant shall: • Provide and update technical documentation for the system • Maintain and manage the renewal of the annual licensing (on behalf of the Employer) required for operating the following software from May 2022 until contract end: o Filemaker Pro (Server and Employer) o MBS FileMaker Plugin (20 seats) o MSB Plug-In - Server o LibXL Windows o 360Works MirrorSync (10 seats) • Proactively maintain the current application and installation via remote access to a virtual server owned by the Employer to ensure efficient operation and data storage. • Resolve any issues or defects reported by the Employer • Ensure security updates and upgrades are applied in a timely manner to protect the integrity of the system • Rectify and action any security defects that are identified through proactive vulnerability scanning and system health checks • Have and maintain development and online mapping servers held under the Consultant's control. ### Support Services The Consultant shall: • Provide a technical capability to ensure that the system is always functioning correctly and resolve issues promptly. • Provide a telephone/video conference support service to resolve operator issues • Provide a dedicated support contact for urgent issues • Provide an incident handling procedure including an escalation process • Provide a quarterly/annually report on the incidents that have been raised and status of resolution, adherence to service level agreement below. • Ensure all support services are responded to within 4 hours and resolved within 2 day as the agreed SLA Development Services ### The Consultant shall • Develop new processes, as directed by the Employer, to increase the functionality and scope of the system • Develop improvements to the existing system, as directed by the Employer. • Follow change control procedures as specified and documented by the Consultant to maintain the integrity of the system • Provide a quarterly/annual report on the system changes within that period and the time spent on delivering these development changes. • Develop based on secure software standards, provide assurance of adherence • Develop testing cycle to ensure stability and erroneous code does not impact on the availability and security of the system Read full description ## CPV classification Industrial control software package Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/4599c18c-80d1-4afa-8136-12662577699b) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. 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