Source: https://tendernation.io/opportunities/01a13c81-50c2-73da-8ffc-8cd817ccd742/customer-experience-intelligence-partner-2 [Skip to main content](#main-content) awardedGBrestricted procedureSuitable for SMEs # Customer Experience Intelligence Partner 2 [Highways England](https://tendernation.io/buyers/highways-england) Estimated value £1,000,000 Published 16 Apr 2021 Deadline Closed 19 Mar 2021 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. [More contracts for small businesses and VCSEs](/opportunities/for-small-businesses)## About this tender ### CEIP2 - Work with HE including user research and testing, content design, digital guidance, accessibility and best practice. Ensure design principles, design guide and service maps are relevant and aligned to service. - Work with suppliers to assist design and development of digital services ensuring customers seamless end to end journey, to ensure customer experience measures are implemented and calculated correctly, ensure design guidance is followed and act as the voice of our customers representing their individual needs and how accessibility priorities are met. - Support HE and suppliers through all GDS assessments providing an assurance role for FFC, including guidance throughout the process - Advise on innovative technologies to improve customer experience - Investigate/validate scalability of the Free-Flow Charge service, providing guidance through research how to incorporate other schemes (from a user experience perspective) - Support procurement of other Free-Flow Charging services and enhancements if required - Provision of support to other HE projects - Provision of training and knowledge transfer to key HE staff Call Off Contract Awarded to Cyber-Duck Ltd under CCS Digital Outcomes and Specialists 5 Framework (RM1043.7) two year term with a six month extension option. ## CPV classification Research and development consultancy services Source Contracts Finder (UK) [View official notice ](https://www.contractsfinder.service.gov.uk/notice/de0412b5-69ba-4ce0-8fbf-80d61afd6316) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free ](/register) [Buyer profileHighways England: past awards and live tenders](https://tendernation.io/buyers/highways-england)[SectorMore Research & development tenders](https://tendernation.io/sectors/research-development) ## More tenders like this [Included Outside Publication Faith in Nature Natural England 17 days left 3 Nov 2026](https://tendernation.io/opportunities/01a14a29-a2ce-7073-851a-05dd5c86a64c/included-outside-publication-faith-in-nature)[The provision of an online family history service for wales The National Library of Wales 33 days left 19 Nov 2026](https://tendernation.io/opportunities/01a14571-3ab0-72b7-a215-c1db7fc1c138/the-provision-of-an-online-family-history-service-for-wales)[Cymru Can Strategy Review Future Generations Commissioner for Wales 23 days left 9 Nov 2026](https://tendernation.io/opportunities/01a14571-3b47-71a7-b7c4-7d49c6871347/cymru-can-strategy-review)[Sector research for councils to learn from collaborative ICT delivery in local government Improvement and Development Agency for Local Government (IDeA) 30 days left 16 Nov 2026](https://tendernation.io/opportunities/01a14503-584b-7036-bbe3-327b4e51c3c7/sector-research-for-councils-to-learn-from-collaborative-ict-delivery-in-local-g)[Research and development services and related consultancy services – Multiannual FWC on monitoring, research and analysis related to VET and qualifications European Centre for the Development of Vocational Training, CEDEFOP - European Centre for the Development of Vocational Training 59 days left 15 Dec 2026](https://tendernation.io/opportunities/01a14210-1b58-70d6-9e0f-07f8589ea85c/greece-research-and-development-services-and-related-consultancy-services-mu)[Research services – Istraživanja vrsta i staništa u sklopu projekta PKK "Poboljšano upravljanje PPLP" Javna ustanova Park prirode Lonjsko polje 31 days left 17 Nov 2026](https://tendernation.io/opportunities/01a14210-312a-7230-92e1-4783caf49f90/croatia-research-services-istrazivanja-vrsta-i-stanista-u-sklopu-projekta-pk)