Source: https://tendernation.io/opportunities/01a13c7e-c24a-7246-94c4-cdca887d3414/esfa-mystery-shopping-programme-for-the-national-careers-service awarded GB restricted procedure Suitable for SMEs # ESFA Mystery Shopping Programme for the National Careers Service [Department For Education](https://tendernation.io/buyers/department-for-education) Open field Estimated value £1,184,625 Published 17 May 2021 Deadline Closed 5 Oct 2018 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Buyer says suitable for VCSEs The buyer ticked “suitable for voluntary, community and social enterprises” on the notice. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender The Mystery Shopping project uses covert assessors (or 'mystery shoppers') who contact the National Careers Service and engage with the service through the telephone, face to face and web chat sessions each month. The assessors assess the quality and performance of the service in key areas. These include: the booking process, adviser skills, skills action plans, use of digital resources and follow up arrangements. The Mystery Shopping project enables an informed, real time, objective measure of actual day to day service delivery. It provides early warning to the Agency's National Careers Service Team of quality and service issues, and ensures that while prime contractors continue to benefit from the increased flexibility that the framework delivery model offers, they remain committed to delivering a service that is well regarded for its customer service and focus, quality professionalism and integrity. ## CPV classification Education and training services Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/ca7aa2a5-9f02-497d-a9d6-393b7c1babfe) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile Department For Education: past awards and live tenders](https://tendernation.io/buyers/department-for-education) [Sector More Education & training tenders](https://tendernation.io/sectors/education-training) ## More tenders like this [Education and training services – REZ Bayern\_45ind\_AA Riesa · Bundesagentur für Arbeit, Regionales Einkaufszentrum Bayern, (mit Zuständigkeit für Bayern und Sachsen) · 31 days left · 19 Nov 2026](https://tendernation.io/opportunities/01a156a9-7298-712f-903a-aa354be09b91/germany-education-and-training-services-rez-bayern-45ind-aa-riesa) [Health and first-aid training services – Realización de actividades educativas de promoción de la salud en los municipios de la provincia de Barcelona, ​​dividido en 6 lotes · Diputación de Barcelona · 24 days left · 12 Nov 2026](https://tendernation.io/opportunities/01a156a9-6616-7250-a2d1-652e047f90c2/spain-health-and-first-aid-training-services-realizacion-de-actividades-educ) [Tutorial services – Conception et fabrication d'une maquette pédagogique interactive sur l'adaptation des territoires côtiers de la Manche au changement climatique · Département de la Manche · 24 days left · 12 Nov 2026](https://tendernation.io/opportunities/01a156a9-6477-701b-aecc-2323975d0394/france-tutorial-services-conception-et-fabrication-dune-maquette-pedagogiqu) [Tutorial services – Prestations de production d’une collection de podcasts audio et de vidéos à caractère scientifique et pédagogique · Ministère de l'Enseignement supérieur, de la Recherche et de l'Espace, Secrétariat général, Service de l'action administrative et des moyens, Sous-direction des achats pour la Direction générale de la recherche et de l’innovation, l’Institut des Haut · 39 days left · 27 Nov 2026](https://tendernation.io/opportunities/01a156a9-6fb4-7066-8849-0a3e6a7231d0/france-tutorial-services-prestations-de-production-dune-collection-de-podca) [Adult and other education services – REZ SW 45ind JC Stadt Kassel · Bundesagentur für Arbeit, Regionales Einkaufszentrum Südwest · 50 days left · 8 Dec 2026](https://tendernation.io/opportunities/01a156a9-a307-725a-a636-8ab71ae8f56a/germany-adult-and-other-education-services-rez-sw-45ind-jc-stadt-kassel) [Training seminars – Bereitstellung einer KI-Kompetenzplattform sowie Durchführung von KI-Grundlagen- und KI-Aufbauqualifizierung · Neue Wege Kreis Bergstraße - Kommunales Jobcenter · 10 days left · 29 Oct 2026](https://tendernation.io/opportunities/01a156a9-67fd-7033-a4df-37ebb572d4c7/germany-training-seminars-bereitstellung-einer-ki-kompetenzplattform-sowie-d)