Source: https://tendernation.io/opportunities/01a13c7c-4e1e-7391-bf01-264e74c72383/qu466-develop-and-co-ordinate-set-up-of-10-community-telephone-trees closed GB open procedure Suitable for SMEs # QU466 - Develop and co-ordinate set up of 10 Community Telephone Trees [Birmingham City Council](https://tendernation.io/buyers/birmingham-city-council) Incumbent usually keeps it Estimated value Not stated Published 9 Feb 2021 Deadline Closed 5 Mar 2021 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender Birmingham City Council Public Health wish to enhance its existing engagement through additional targeted and tailored engagement that focuses on specific communities particularly around non-digital engagement. It is working with existing community partners to set up a minimum of 10 telephone tree pilots to help extend engagement for those with limited digital access. We are looking to commission an organisation who will work closely with the community partners to upskill and co-ordinate the set up and delivery of a minimum of 10 telephone trees. The requirements are as follows: o Work with the 18 community providers to identify the groupings for at least 10 telephone trees o Design and develop template for skeleton standard operating process that includes signposting, safeguarding and managing escalations o Build training approach and training material / content to support messaging o Manage delivery of training to community partners and telephone trees volunteers / train the trainer model o Provide 12-month co-ordination role to oversee successful delivery of telephone trees and monitoring of outcomes o Produce end of project evaluation report and learning The telephone trees to be set up by 1st April 2021 and to run until 31 March 2022. The Council will be using its free to use e-tendering system (in-tend) for the administration of this procurement process and potential suppliers must register with the system to be able to express an interest. If you wish to express an interest in this opportunity please click on the following link to access [in-tendhost.co.uk/birminghamcc](https://in-tendhost.co.uk/birminghamcc/) and submit your details to register. You will then be sent details on how to log on which will enable you to download all relevant quotation documentation. If you are unable to register with In-tend or have any questions or problems on how to use this web site please either email us at: or call CPS Helpdesk on 0121 464 8000. Your completed quotation submission should be returned by noon on 5th March 2021 via the 'in-tend' system [in-tendhost.co.uk/birminghamcc](https://in-tendhost.co.uk/birminghamcc) Additional information: If you are interested in tendering please click on the following link to access Birmingham City Council's tender Portal. Delivery Notes ### Birmingham Is a Recurrent Procurement Type? : No Read full description ## CPV classification Provision of services to the community Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/b76d2395-e890-48b6-9c0a-1fe9010d0377) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile Birmingham City Council: past awards and live tenders](https://tendernation.io/buyers/birmingham-city-council) [Sector More Public administration & defence services tenders](https://tendernation.io/sectors/public-administration-defence) ## More tenders like this [Administrative educational services – V/GF/2026/17/BT2028 · Institut zur Qualitätsentwicklung im Bildungswesen - Wissenschaftliche Einrichtung der Länder an der Humboldt-Universität zu Berlin e. V. · 42 days left · 30 Nov 2026](https://tendernation.io/opportunities/01a156a9-9d74-71d2-964a-1657b4b80245/germany-administrative-educational-services-vgf202617bt2028) [Foreign economic-aid-related services – 10035573-Operationalization of the circular economy in Colombia · Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH · 29 days left · 17 Nov 2026](https://tendernation.io/opportunities/01a156a9-db39-72ba-aa7b-3b83ee3d9845/germany-foreign-economic-aid-related-services-10035573-operationalization-of) [Government services – Erfahrungsaustausch zu Vergrämungsmaßnahmen (Los 1) und Planung von koordinierten Vergrämungsabschüssen (Los 2) für das Interreg-Projekt "Fischartenschutz und Kormoranmanagement am Bodensee" · Ministerium für Ländlichen Raum, Landwirtschaft und Heimat Baden-Württemberg · 7 days left · 26 Oct 2026](https://tendernation.io/opportunities/01a156a9-61c9-7080-9aa6-6fa69a6e43b1/germany-government-services-erfahrungsaustausch-zu-vergramungsmassnahmen-los) [Administrative services of agencies – Ψηφιακός Συμπαραστάτης των χρηστών ψηφιακών υπηρεσιών του Ελληνικού Κτηματολογίου · ΕΛΛΗΝΙΚΟ ΚΤΗΜΑΤΟΛΟΓΙΟ · 35 days left · 23 Nov 2026](https://tendernation.io/opportunities/01a156a9-8db4-73e0-ae71-d5c4dc053ea5/greece-administrative-services-of-agencies-psifiakos-simparastatis-ton-khristw) [Supporting services for the government – Prestations de mise à jour des informations des bases de données de l'administration (service-public.gouv.fr) · DSAF · 38 days left · 26 Nov 2026](https://tendernation.io/opportunities/01a156a9-cd7a-7366-9761-a59f4ce36818/france-supporting-services-for-the-government-prestations-de-mise-a-jour-des) [Benefit services – Accord Cadre relatif à des prestations de portage de personnes et de déplacement, montage et démontage de mobilier · Antin Plus (75) · 32 days left · 20 Nov 2026](https://tendernation.io/opportunities/01a156a9-dbf4-731e-9cc9-ab45a5f34aeb/france-benefit-services-accord-cadre-relatif-a-des-prestations-de-portage-de)