Source: https://tendernation.io/opportunities/01a13c7b-6961-733e-94db-dd34cadf47b8/pre-market-engagement-contact-centre-and-telephony-solutions pending GB open procedure Suitable for SMEs # Pre-Market Engagement: Contact Centre and Telephony Solutions [Nottinghamshire County Council](https://tendernation.io/buyers/nottinghamshire-county-council) Estimated value £1,000,000 Published 8 Nov 2021 Deadline Rolling deadline ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Buyer says suitable for VCSEs The buyer ticked “suitable for voluntary, community and social enterprises” on the notice. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender The purpose of this Prior Information Notice (PIN) is to alert potential suppliers to an opportunity in relation to supply of contact centre and telephony solutions Nottinghamshire County Council (the Council) has various telephony contracts which are due to expire over the next 2 years including the following: • Contact Centre solution - supplier Rostrvm • SIP Lines and Calls - supplier VirginMedia • BT lines and calls -Daisy • Mobile Voice and Data - supplier EE • Call logging/ management software - supplier various In addition to the above the Council is looking at the following • PCI compliant solution for taking payments over the phone • Moving to Microsoft Teams which is currently used for internal calls but Skype for business is used for external calls. • Moving smaller sites from individual telephony systems to the corporate solution It is currently envisaged that the procurement will be done as a single Lot framework with a single supplier. Current revenue budget per annum for the above is approximately £1 million. This is provided for information only Suppliers are invited to express an interest in this opportunity and submit a short case study on where they have delivered similar solutions. The case study should include contact details for the Customer the contract was/ is with, contract dates, contract value and a description of what was delivered and how it matches our requirements. All expressions of interest must be submitted by 24th November at 17:00. Read full description ## CPV classification Telecommunications services Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/b06897e8-aeed-450b-8696-c944dca980a1) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. 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