Source: https://tendernation.io/opportunities/01a13c79-c233-7075-9509-9148e9a3958f/provision-of-mobilisation-business-integration-of-new-analytics-software-in-to

awarded GB restricted procedure

# Provision of Mobilisation, Business Integration of New Analytics Software in to a New Platform

[Department of Health and Social Care (T&T)](https://tendernation.io/buyers/department-of-health-and-social-care-tt)

Estimated value

£64,460

Published

5 Jul 2021

Deadline

Closed

22 Jun 2021

## Who can bid

- Small contract value

    Valued under £135,018 including VAT, the lowest Procurement Act threshold for goods and services.

## About this tender

To provide capability into the Trace National Contact Centre operational team to support the business integration of new call analytics software, Contact Lens, to work alongside the new telephony platform that will replace the legacy national trace system. Subject matter and strategic expertise is needed to lead the immediate business integration, develop the future strategic approach to maximise the opportunities presented by the new software including a plan to implement the resourcing structure required to manage, monitor and measure the quality of service delivered by trace national operations.

## CPV classification

Software integration consultancy services

Source

Contracts Finder (UK)

[View official notice](https://www.contractsfinder.service.gov.uk/notice/a392f7fc-d429-4d4b-a648-c3257a43ba4f)

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