Source: https://tendernation.io/opportunities/01a13c78-6372-71a4-a8f3-73ced41d06e4/itq-national-patient-helpdesk-research-scoping-and-requirements-development closed GB open procedure Suitable for SMEs # ITQ - National patient helpdesk research, scoping and requirements development [NHS England](https://tendernation.io/buyers/nhs-england) Estimated value £122,000 Published 1 Oct 2021 Deadline Closed 28 Oct 2021 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Buyer says suitable for VCSEs The buyer ticked “suitable for voluntary, community and social enterprises” on the notice. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender The Authority is looking for a Supplier for the provision of research to validate and establish; set-up, delivery and sustainable funding options for a future national patient helpdesk for video consultation. The helpdesk delivery itself is not subject to this procurement. The National Improvement Directorate has been working in conjunction with NHS England and NHS Improvement regional teams and NHSX supporting the adoption and sustained use of video consultations in secondary care settings to improve the quality of patient care. This project was expected to be delivered at scale over four years as part of the National Outpatient Transformation Programme (NOTP). As a result of the COVID-19 pandemic the use of video technology in NHS secondary care to undertake patient consultations has grown significantly across a wide range of services including acute outpatients, urgent and emergency care, mental health and community services. During this time trusts and systems quickly adapted to delivering more blended models of patient care through a range of face-to-face consultation and remote consultation, including video consultation (VC), telephone consultation (TC) and online consultation. As the NHS recovers from this unprecedented period many trusts and systems intend to sustain this blended approach and incorporate remote consultations into business as usual. To support the sustained and expanding use of video consulting in secondary care, the Technology Enabled Improvement (TEI) team within the NOTP is prioritising initiatives designed to drive both service user and healthcare professional uptake and reduce health inequalities which may emerge as a result of video consulting technology. Interested suppliers should register on the NHS England & Improvement e-procurement system here: [health-family.force.com/login](https://health-family.force.com/login) • Once logged in click 'Find Opportunities' and search for 'ITQ - National patient helpdesk research, scoping and requirements development' • Click 'Register Interest' • Once you have registered your interest you will be able to view the Requirements and submit a response to the ITQ within the portal. • Any messages about the opportunity should be sent via the e-procurement system. You can do this by going to the home page and: o Click on 'My proposals & Quotes' o Click the relevant Project Title o Click 'Messages' & 'New Message' Read full description ## CPV classification Research services Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/993135a7-88b6-4a21-9b64-7f8f352261a0) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. 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