Source: https://tendernation.io/opportunities/01a13c78-0b13-72fe-b52f-bebc9b2f7d80/procurement-of-hardware-breakfix-contract awarded GB open procedure Suitable for SMEs # Procurement of hardware break/fix contract [The English Institute of Sport Limited](https://tendernation.io/buyers/the-english-institute-of-sport-limited) Estimated value Not stated Published 12 Oct 2020 Deadline Closed 17 Nov 2020 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender - Laptop/Macbooks: EIS will require Hardware Break/Fix support of 565 laptops which includes a mixed economy of HP Laptops and MacBook's (some are Windows 10/macOS dual boot, some are macOS). These vary in age, being purchased between 2013 and 2020. ### EIS have deployed MSOffice via Office 365 All devices are encrypted using BitLocker (Windows 10) or File Vault (macOS) Approx. 10% stock are securely stored of each model for replacements and new starters - Replacement Laptops/MacBooks A request for a laptop is initially actioned by the EIS Service Desk. They will send over details of which laptop is to be issued to the Break/Fix Supplier. This will then be built as per the appropriate build document and shipped to the user; The Break/Fix supplier sends an encrypted email containing password details to the user; The laptop that is being replaced is sent back by EIS to the Break/Fix Supplier to be assessed. It is then be repaired, scrapped or placed into the spares pool to be re-issued. - New users Laptops/MacBooks A request for a laptop is be initially actioned by the EIS Service Desk. They will send over the details of which laptop is to be issued. This is then built as per the appropriate build document and shipped. This is normally sent to a EIS site Business Administrator. The Break/Fix supplier sends an encrypted email containing password details to the user. - Laptop Build Documents There are currently 5 Build Documents:  Windows 10 HP Laptops 1  Windows 10 HP Laptops 2  Windows 10/macOS dual boot  macOS MacBooks  Shared User Windows 10 MacBook • Approximate volume of requests - The Break/Fix Supplier takes receipt of and repair faulty devices under manufacturer's warranty if applicable. Spare parts to be utilized from scrapped laptops or sourced elsewhere if warranty has expired. - Where physical drives are disposed of then all data will be removed and a Data Erasure Certificate will be issued to EIS. - Encrypted Hard Drives Approximately 100 encrypted external Hard Drives and USB sticks are stored securely. When requested they configured and shipped to users. Shipping is mainly to one of the EIS High Performance Centres. - Stock Control Currently Maintenance of asset registers including relevant passwords. ### Monthly reporting on stock levels - Liaising with the EIS Service Desk and EIS IS Team ### Responding to EIS Service Desk requests Proactive awareness of software updates liaising with EIS IS Team. ### Adhoc advice to the EIS IS team Additional information: Any supplier wishing to tender for this opportunity should email by Friday 16 October 2020 (12 noon) expressing an interest in tendering. A tender document will be issued to those expressing an interest. Read full description ## CPV classification Office and computing machinery, equipment and supplies except furniture and software packages Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/96b74924-f524-4b1e-bf6c-73ccb9e6e765) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile The English Institute of Sport Limited: past awards and live tenders](https://tendernation.io/buyers/the-english-institute-of-sport-limited) [Sector More Office & computing equipment tenders](https://tendernation.io/sectors/office-computing-equipment) ## More tenders like this [Luncheon vouchers – Fourniture et gestion de titres de paiement et de dispositifs d'avantages au profit des bénéficiaires de la CANUT · CANUT · 32 days left · 20 Nov 2026](https://tendernation.io/opportunities/01a15183-0a0c-723a-aed7-24a67f127ff0/france-luncheon-vouchers-fourniture-et-gestion-de-titres-de-paiement-et-de-d) [Super computer – Real-time Power System Simulation Platform · Rise Research Institutes of Sweden AB · 29 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a15183-07fa-73d3-a4d2-21a45e769ff0/sweden-super-computer-real-time-power-system-simulation-platform) [Printers and plotters – Printrar 2026 ny · Enköpings Kommun · 29 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a15183-8907-722b-a402-4b2750ac4f91/sweden-printers-and-plotters-printrar-2026-ny) [Computer storage units – Disky do diskového pole · Nemocnice Pelhřimov, příspěvková organizace · 28 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a15183-7571-7300-8cf6-27681261cd4a/czechia-computer-storage-units-disky-do-diskoveho-pole) [Toner for laser printers/fax machines – Sukcesywna dostawa materiałów eksploatacyjnych do drukarek, kopiarek, urządzeń wielofunkcyjnych w 2027 r. · Miasto Łódź - Urząd Miasta Łodzi · 24 days left · 12 Nov 2026](https://tendernation.io/opportunities/01a15183-b8e1-71fa-a216-170bec31d1ee/poland-toner-for-laser-printersfax-machines-sukcesywna-dostawa-materialow-e) [Redundant Array of Independent Disk (RAID) – Dostawa macierzy · Naukowa i Akademicka Sieć Komputerowa - Państwowy Instytut Badawczy · 7 days left · 26 Oct 2026](https://tendernation.io/opportunities/01a15183-1136-738d-b40c-651e24bbd4a1/poland-redundant-array-of-independent-disk-raid-dostawa-macierzy)