Source: https://tendernation.io/opportunities/01a13c75-96a3-705c-b6a7-09aaf5937e58/wscc-js-soft-market-test-outsourced-contact-centre closed GB open procedure Suitable for SMEs # WSCC - JS - Soft Market Test - Outsourced Contact Centre [West Sussex County Council](https://tendernation.io/buyers/west-sussex-county-council) Estimated value Not stated Published 13 Oct 2021 Deadline Closed 25 Oct 2021 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Buyer says suitable for VCSEs The buyer ticked “suitable for voluntary, community and social enterprises” on the notice. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender ### Soft market engagement The Council is looking to procure an outsourced Contact Centre solution to support it's Customer Experience Service. This solution is intended to replace the Council's existing arrangements which will expire in September 2022. The purpose of this soft market test is to seek feedback from Service Providers on the business and technical requirements of a proposed procurement of an outsourced Contact Centre underpinned by the Council's Customer Service Target Operating model (TOM). Please read the attached documentation and if you feel that your organisation is able to contribute to this exercise please complete the questionnaire at the end of this document and return via SE Shared Services e-sourcing system by 12:00 on 25 October 2021. The web address is [sesharedservices.org.uk/esourcing](https://www.sesharedservices.org.uk/esourcing) Please note: this market testing exercise is not an invitation to tender or a request for formal expressions of interest. Any documents contained within do not form any part of an invitation to tender. West Sussex County Council (WSCC) is issuing this request for information only. Additional information: Is a Recurrent Procurement Type? : No ## CPV classification Telephone-answering services Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/840a081e-51a8-452b-8681-8bd72f4135b7) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile West Sussex County Council: past awards and live tenders](https://tendernation.io/buyers/west-sussex-county-council) [Sector More Business services tenders](https://tendernation.io/sectors/business-services) ## More tenders like this [Social Housing Emerging Disrupters 6 · Procurement for Housing · 29 days left · 17 Nov 2026](https://tendernation.io/opportunities/01a154e4-4909-7303-a67f-9c3bff3eb4d8/social-housing-emerging-disrupters-6) [Business travel services – Rahmenvertrag Bearbeitung von Reisekostenabrechnungen nach BRKG · GSI Helmholtzzentrum für Schwerionenforschung GmbH · 29 days left · 17 Nov 2026](https://tendernation.io/opportunities/01a15183-cd6e-73e4-b6e8-3954e5689021/germany-business-travel-services-rahmenvertrag-bearbeitung-von-reisekostenab) [Photocopying services – Externe printdiensten · VZW Sint-Paulusschool · 36 days left · 24 Nov 2026](https://tendernation.io/opportunities/01a15183-34d8-71be-840d-38bf2a8bcc92/belgium-photocopying-services-externe-printdiensten) [Supply services of personnel including temporary staff – Diák- és nyugdíjas munkaerő biztosítása NTH (376) · NTH Nemzeti Tőkeholding Zrt. · 11 days left · 30 Oct 2026](https://tendernation.io/opportunities/01a15183-76f6-70c4-823e-7b614dada7b3/hungary-supply-services-of-personnel-including-temporary-staff-diak-es-nyug) [Interpretation services – Tolktjänster · Stockholms läns sjukvårdsområde · 30 days left · 18 Nov 2026](https://tendernation.io/opportunities/01a15183-4e9a-70dc-8b27-e3d274e53dc5/sweden-interpretation-services-tolktjanster) [Printing and distribution services – SGCD53\_MARCHE\_ELECTIONS\_BRGE · Préfecture de la Mayenne · 28 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a15183-7726-73f4-bb67-b3121363d6bf/france-printing-and-distribution-services-sgcd53-marche-elections-brge)