Source: https://tendernation.io/opportunities/01a13c75-75ab-73ea-86ac-bf8e5a26b701/contact-centre-services

awarded GB restricted procedure

# Contact Centre Services

[Department for Work and Pensions](https://tendernation.io/buyers/department-for-work-and-pensions)

Often single bidder

Estimated value

£1,637,513

Published

5 Mar 2021

Deadline

Closed

4 Dec 2020

## About this tender

Automatic enrolment is a Government initiative to help more people save for later life through a pension scheme at work. In the past, many workers missed out on valuable pension benefits, because their employer didn't offer them a pension, or they didn't apply to join their company's pension scheme.

TPR is responsible for maximizing employer compliance with their automatic enrolment duties. If employers fail to comply, it has various powers available to it, such as (by way of example) issuing a compliance notice or penalty (fine). Employers can ask for a review of these notices.

For this contract, the supplier will be operating a Contact Centre which will primarily deal with enquiries, a majority of these will be received by telephone and are basic enquiries. Enquiries will be principally from employers (large, medium and small businesses) and range from asking general advice about how to comply with AE duties, to more complex enquiries about specific areas of the AE legislation, or enforcement action being taken where an employer has not complied with their duties. Employer representatives such as accountants and IFAs may also call on an employer's behalf.

## CPV classification

Administration services

Source

Contracts Finder (UK)

[View official notice](https://www.contractsfinder.service.gov.uk/notice/8309776d-6643-4e51-b41a-556174a818b6)

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