Source: https://tendernation.io/opportunities/01a13c74-c623-7193-a499-0fe5189e65c7/covid-19-vaccination-helpline-call-handling

awarded GB restricted procedure

# COVID-19 Vaccination Helpline - Call Handling

[NHS England](https://tendernation.io/buyers/nhs-england)

Estimated value

£53,867,602

Published

26 Feb 2021

Deadline

Closed

14 Dec 2020

## About this tender

The COVID-19 Vaccination Helpline (CVH) is a telephony-based service that provides an alternative to the digital booking platform (National Booking Service) to facilitate the booking of vaccine appointments. This agreement supplies the inbound contact centre services required to deliver the CVH. This includes provision of:

· call centre agents;

· contact centre software licences;

· CRM software licences;

· IT support; and

· related management services to manage and report on the provision of services.

## CPV classification

Business services: law, marketing, consulting, recruitment, printing and security

Source

Contracts Finder (UK)

[View official notice](https://www.contractsfinder.service.gov.uk/notice/7da9518f-8cde-4730-afa1-2d3e4f65d68d)

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