Source: https://tendernation.io/opportunities/01a13c74-5f79-7257-aaa7-95e1d612a8c4/quality-analysis-identifying-bus-service-quality-improvements-to-grow-patronag

awarded GB open procedure Suitable for SMEs

# Quality Analysis- Identifying bus service quality improvements, to grow patronage and improve the passenger experience

[Sheffield City Region Mayoral Combined Authority Group](https://tendernation.io/buyers/sheffield-city-region-mayoral-combined-authority-group)

Estimated value

£90,000 to £100,000

Published

3 Feb 2021

Deadline

Closed

5 Mar 2021

## Who can bid

- Buyer says suitable for SMEs

    The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid.
- Buyer says suitable for VCSEs

    The buyer ticked “suitable for voluntary, community and social enterprises” on the notice.
- Small contract value

    Valued under £135,018 including VAT, the lowest Procurement Act threshold for goods and services.
- Open procedure

    Anyone can submit a full tender; there is no shortlisting stage.

[More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses)

## About this tender

This commission forms part of a trio of workstreams that comprise workpackage 1, of the Mayoral Combined Authority (MCA) response to the bus review. In July 2020, the MCA adopted a set of principles distilled from the findings of the Bus Review to identify at a high level, the types of measures that need to be considered if we are to deliver meaningful improvement to our bus system.

This commission is the Quality Analysis workstream, which will set out 'what better looks like' in terms of the quality and standards our customers should expect, from the region's bus service. The Quality Analysis will utilise customer insights, market segmentation and draw upon the outputs of the Route Analysis workstream, to develop a Universal Quality Standard and a prioritised list of quality improvements for the consideration of Leaders. The interventions, investment and powers required to improve the passenger experience must be clearly identified to inform decision making.

This opportunity is advertised via the ProContract portal. Suppliers can register for the portal at the link: [procontract.due-north.com/register](https://procontract.due-north.com/register), and find the opportunity using the following details:

### Project ID: DN524241

Project title: Quality Analysis- Identifying bus service quality improvements, to grow patronage and improve the passenger experience

Organisation: Sheffield City Region Mayoral Combined Authority Group

Read full description

## CPV classification

Business and management consultancy services

Source

Contracts Finder (UK)

[View official notice](https://www.contractsfinder.service.gov.uk/notice/7ab5f394-5ee2-450e-b881-a7eaf421096e)

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