Source: https://tendernation.io/opportunities/01a13c74-4eac-72f7-b7ee-2eb41a34aef5/contact-centre-telephony-ukpilot-8-locations-and-global-customer-service-te awarded GB open procedure Suitable for SMEs # Contact Centre Telephony - UK/Pilot, 8 Location's and Global Customer Service Team [British Council(THE)](https://tendernation.io/buyers/british-councilthe) Open field Estimated value £163,000 Published 9 May 2019 Deadline Closed 30 May 2019 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender Our global customer service function consists of circa 1,000 staff based in offices in over 100 countries. Our UK contact centre is the organisation's flagship customer service operation, and handles enquiries via telephone, e-mail, web-form and social media channels, using Salesforce CRM. It consists of 20 staff in total - 15 Advisors, 3 Team Leaders and 1 Contact Centre Manager, plus the Global Customer Contact Manager. In order to facilitate flexible working and ensure systems integration, we are looking to procure a cloud-based, soft phone telephony solution and associated management software of that telephony solution for use in a contact centre environment, removing the need for traditional hardware such as on-site servers and desk-based phones. We do not wish to purchase any other elements of contact centre channel management platforms. This solution will be piloted in the UK contact centre and, subject to a successful and satisfactory pilot, will be rolled out further across the network. Additional information: Bidders will be required to register on British Council`s e-Tendering portal In-Tend hosted at [in-tendhost.co.uk/britishcouncil](https://in-tendhost.co.uk/britishcouncil) in order to take part in the tender process. Once registered, bidders must log-in to the website where they can view the project and access the bidders pack and submit their return. Bidders will also be required to demonstrate their capability and `means of proof` will be required. These conditions are outlined in the ITT. Read full description ## CPV classification Installation of telecommunications equipment Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/7a5adfe1-a067-4e0f-bafa-8a5ed479cbd1) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile British Council(THE): past awards and live tenders](https://tendernation.io/buyers/british-councilthe) [Sector More Construction work tenders](https://tendernation.io/sectors/construction-work) ## More tenders like this [Bannister Sports Centre Athletic Track Soft Market Testing Exercise · Harrow Council · 38 days left · 26 Nov 2026](https://tendernation.io/opportunities/01a1540d-d9e4-71cb-ad57-1603e9042fec/bannister-sports-centre-athletic-track-soft-market-testing-exercise) [Treloweth Community Hall Alterations and Extension Project · Carn Brea Parish Council · 49 days left · 7 Dec 2026](https://tendernation.io/opportunities/01a154e4-4991-71db-baac-ffae413f1c41/treloweth-community-hall-alterations-and-extension-project) [Norwich City Verges Mowing 2026 · Norse Eastern Ltd · 30 days left · 18 Nov 2026](https://tendernation.io/opportunities/01a15476-5fd9-70eb-b920-a66dc3e661e1/norwich-city-verges-mowing-2026) [Gwasanaethau Toeau - Gwaith cyfalaf wedi'i gynllunio ac atgyweiriadau ymatebol / Roofing Services - Planned capital works and responsive repairs · Denbighshire County Council · 28 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a15476-6094-72b9-928b-5c887e7ceea4/gwasanaethau-toeau-gwaith-cyfalaf-wedii-gynllunio-ac-atgyweiriadau-ymatebol) [Repair of St Michaels and All Angels Church Wall · Aylsham Town Council · 31 days left · 19 Nov 2026](https://tendernation.io/opportunities/01a15476-6316-7235-8948-8f108b3da399/repair-of-st-michaels-and-all-angels-church-wall) [Building Minor Works · Derbyshire Support and Facilities Services Limited · 25 days left · 13 Nov 2026](https://tendernation.io/opportunities/01a15408-9087-7003-bd47-df7bc19d7ff7/building-minor-works)