Source: https://tendernation.io/opportunities/01a13c73-0ead-73a8-9fb5-75c8e97ea761/telephonyunified-communications-solution [Skip to main content](#main-content) awardedGBopen procedureSuitable for SMEs # Telephony/Unified Communications Solution [Mid Devon District Council](https://tendernation.io/buyers/mid-devon-district-council) Estimated value £200,000 to £250,000 Published 2 Sept 2021 Deadline Closed 1 Sept 2021 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Buyer says suitable for VCSEs The buyer ticked “suitable for voluntary, community and social enterprises” on the notice. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](/opportunities/for-small-businesses)## About this tender Over the last 18 months Mid Devon District Council (MDDC) has faced significant challenges due to the Covid19 pandemic. The Council has been faced with - radically changing our service delivery model - balancing shifting customer and staff expectations - modernising current working practices - maintaining financial sustainability. All of the above occurred before we were able to invest in our infrastructure to provide seamless communications between staff and with our customers. With the shifted expectations on contemporary working environments and practices, and in conjunction with our Transformation Programme we are seeking a modern and resilient telephony provision with Unified Communications. New technology is now available which is expected to reduce the overall call costs, and help leverage the introduction of new and less expensive equipment. We are also mindful of the planned retirement of the Public Switched Telephone Network (PSTN) by 2025. Our existing systems, whilst robust, need replacing and upgrading in order to deliver a truly modern and unified communications framework through which we can deliver our services to the public. We plan to replace our existing on-premise PBX and Meridian switch system with a cloud based VOIP solution. In the short-term any solution will need to integrate with our Avaya IPOCC contact centre. Skype for Business (SfB) is end of life 2021. This service is not currently externalized at MDDC. MDDC is licenced for MS365 (E3), so integration with MSTeams is an option for the future, so any potential supplier should take this into account and offer as an option if available. Currently staff at each of our sites are fairly fixed at certain desks for telephony and those working from home during the pandemic have had to rely on the use of mobiles. The cost of calls has escalated as a result. We operate out of various sites, so it is essential to ensure staff are able to move between sites whilst keeping their telephone number and functionality. Additional information: To access the documentation to collaborate in this opportunity you will need to visit the Advantage South West procurement portal Read full description ## CPV classification Telecommunications services Source Contracts Finder (UK) [View official notice ](https://www.contractsfinder.service.gov.uk/notice/707d00c6-1b93-4a92-8d74-804d2fb164b1) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free ](/register) [Buyer profileMid Devon District Council: past awards and live tenders](https://tendernation.io/buyers/mid-devon-district-council)[SectorMore Postal & telecoms services tenders](https://tendernation.io/sectors/postal-telecoms-services) ## More tenders like this [Post Office Branch - Eastfield Side Post Office Limited 11 days left 27 Oct 2026](https://tendernation.io/opportunities/01a145df-113b-707b-bbfc-9beab9c89fbd/post-office-branch-eastfield-side)[Post Office Branch - Edisford Road Post Office Limited 11 days left 27 Oct 2026](https://tendernation.io/opportunities/01a145df-11fb-732c-93ee-9147c6085991/post-office-branch-edisford-road)[Post Office Branch - Calllow End Post Office Limited 41 days left 26 Nov 2026](https://tendernation.io/opportunities/01a145df-1263-702f-854c-931ed0de61f4/post-office-branch-calllow-end)[Post Office Branch - Stonehaven Post Office Limited 82 days left 6 Jan 2027](https://tendernation.io/opportunities/01a145df-128f-706f-94e2-b1d33db0d977/post-office-branch-stonehaven)[Post Office Branch - Three Bridges Road Post Office Limited 13 days left 29 Oct 2026](https://tendernation.io/opportunities/01a14571-328c-71ed-96ae-35448fd284f3/post-office-branch-three-bridges-road)[Post Office Branch - Ruabon Post Office Limited 91 days left 15 Jan 2027](https://tendernation.io/opportunities/01a14571-3431-71aa-b54d-ce43aa39844c/post-office-branch-ruabon)