Source: https://tendernation.io/opportunities/01a13c71-8e29-72dd-b0ff-190657f583fd/radio-communication-replacement

awarded GB restricted procedure

# Radio communication replacement

[Guy's and St Thomas' NHS Foundation Trust](https://tendernation.io/buyers/guys-and-st-thomas-nhs-foundation-trust)

Estimated value

£507,486

Published

31 Aug 2021

Deadline

Closed

8 Mar 2021

## About this tender

Guys and St Thomas NHS Foundation trust require a replacement for the trust wide emergency speech bleep system. This system is a critical communication system providing vital time sensitive emergency response to one of the largest hospital trusts in the UK.

The replacement system MUST provide:

- Stable real time communications to support the trusts emergency response teams
- Communication across the two campus hospital sites.
- 100% site coverage at the two main hospital sites and grounds. (Guys Hospital cam-pus, St Thomas' hospital campus)
- Full resilience with no single point of failure
- 100% service uptime
- 24\*7 support - See Appendix B for more Details
- Full self-contained operation without reliance on external systems. E.g. the GSTT IT network. (the system can use the GSTT Network for monitoring and administration)
- Critical spare components to be available on site and functionality validated annually.
- A central management platform with service owners able to create, amend or delete teams and add devices and holders at both sites from either site.
- A system capable of producing required reports daily, weekly, monthly and ad-hoc.
- A support solution with a full service wrap with monthly service reviews. These monthly reviews to include incident reporting, usage stats, quality of service, capacity planning - AOB.

System Specifications:

ï&#130;· Approximately 200 devices configured across 30 groups with some devices configured in multiple groups with all users based on the 2 main hospital campus'

ï&#130;· The system should be primarily RF technology frequency based

ï&#130;· The system must not use WIFI signal as its primary mode of communication.

ï&#130;· The system must not use 4G/5G as its primary mode of communication.

Must haves:

ï&#130;· System must be capable of managing a minimum of 100 groups to be managed within the system. Supplier to detail maximum configuration capabilities. E.g. number of groups, individuals, and administrators that can be managed within the system.

ï&#130;· Devices must be capable of belonging to multiple/all response groups if required

ï&#130;· Alerts must be able to be sent out to devices or groups by telephone interface as the pri-mary method (The system should be able to deliver a backup alerts via other mediums such as sms via this solutions speech-to-text software).

ï&#130;· Supplier must provide robust devices

ï&#130;· The existing process for managing Emergency Bleep requests should be retained or im-proved

ï&#130;· 24/7 Support desk backed up by remote and engineer-to-site support within agreed SLAs

ï&#130;· NHS (or similar critical organisation) reference site must be available for stakeholders to visit

ï&#130;· Guaranteed minimum 9 yrs. system support lifecycle

ï&#130;· The suppler must commit to undertaking all regulatory requirements / registrations

Read full description

## CPV classification

Small scale radio systems services

Source

Contracts Finder (UK)

[View official notice](https://www.contractsfinder.service.gov.uk/notice/64f2c2d3-6ea9-44e2-9c3d-ab6b96b3b24d)

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