Source: https://tendernation.io/opportunities/01a13c70-f861-7040-8698-2322911d4a7f/live-service-service-desk-implementation-partner-phase-1-discovery awarded GB restricted procedure Suitable for SMEs # Live Service & Service Desk Implementation Partner Phase 1 - Discovery [Foreign, Commonwealth and Development Office](https://tendernation.io/buyers/foreign-commonwealth-and-development-office) Estimated value £137,232 Published 2 Jan 2021 Deadline Closed 18 Aug 2020 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender The Foreign & Commonwealth Office. As of 01/09/20 The Foreign, Commonwealth & Development Office. This contract was tendered and awarded via CCS's Digital Outcomes and Specialists framework agreement (DOS), RM1043.6. Discovery and Transition Planning exercise to support the FCO in - documenting its existing ICT landscape across the FCO/DFID founding bodies; and - assist the FCO/DfID in understanding options on a migration pathway to merge the service desk/service management organisations of both ICT organisations (setting out interim transition states). The FCO does not have available skilled resources to conduct a Discovery, Gap Analysis & Options Appraisal of its Service Management & Integration and Service Desk capabilities at this time. ## CPV classification Information systems or technology strategic review and planning services Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/605f8e8d-03cb-4b15-9323-f7cf81a66ea1) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile Foreign, Commonwealth and Development Office: past awards and live tenders](https://tendernation.io/buyers/foreign-commonwealth-and-development-office) [Sector More IT services tenders](https://tendernation.io/sectors/it-services) ## More tenders like this [IT services: consulting, software development, Internet and support – Prestations de développement numérique, d'information et d'accompagnement aux usages sur dataMEL - plateforme métropolitaine de données open source de la Métropole Européenne de Lille · Métropole européenne de Lille · 35 days left · 23 Nov 2026](https://tendernation.io/opportunities/01a156a9-679d-7184-aab7-c3cb2d88346f/france-it-services-consulting-software-development-internet-and-support-p) [IT services: consulting, software development, Internet and support – Dokument- och ärendehanteringssystem · Sundbybergs kommun · 10 days left · 29 Oct 2026](https://tendernation.io/opportunities/01a156a9-6668-719a-97d6-13ca7e3dacee/sweden-it-services-consulting-software-development-internet-and-support-d) [IT services: consulting, software development, Internet and support – Utrzymanie w ruchu i rozwój systemu informatycznego SIOEZ w tym prace programistyczne oraz usługi im towarzyszące · Centralna Komisja Egzaminacyjna · 15 days left · 3 Nov 2026](https://tendernation.io/opportunities/01a156a9-6358-70a4-99f9-c3f4d782f582/poland-it-services-consulting-software-development-internet-and-support-u) [IT services: consulting, software development, Internet and support – Servicios de mantenimiento, soporte y desarrollo evolutivo de los sistemas de gestión de subvenciones y de digitalización de los procesos internos de ACCIÓ · Agencia Para la Competitividad de la Empresa · 30 days left · 18 Nov 2026](https://tendernation.io/opportunities/01a156a9-6297-7227-819a-e22aac2c6068/spain-it-services-consulting-software-development-internet-and-support-se) [Software development services – Servicii Dezvoltare Platformă Națională Integrată de Trasabilitate și Control al Deșeurilor Medicale - Proiect PRODESMED · Institutul National de Sanatate Publica · 30 days left · 18 Nov 2026](https://tendernation.io/opportunities/01a156a9-6554-706b-aa4d-c8cd3e1125bf/romania-software-development-services-servicii-dezvoltare-platforma-national) [IT services: consulting, software development, Internet and support – Fortführung ArcSight ExtranetBw · Bundesamt für Ausrüstung, Informationstechnik und Nutzung der Bundeswehr · 42 days left · 30 Nov 2026](https://tendernation.io/opportunities/01a156a9-680e-73df-a1b6-7443065ec930/germany-it-services-consulting-software-development-internet-and-support)