Source: https://tendernation.io/opportunities/01a13c6c-c8e4-71b0-a51e-276a593a3562/call-centre-solution-contract-extension

awarded GB negotiated without publication procedure

# Call Centre Solution Contract Extension

[Pension Protection Fund](https://tendernation.io/buyers/pension-protection-fund)

Estimated value

£200,000

Published

6 Dec 2021

Deadline

Closed

31 Jul 2021

## About this tender

The PPF call centre solution is integrated with our existing infrastructure, therefore, to enable continuity of service we require the continuation of this solution. The PPF is currently undertaking a significant level of change within our IT infrastructure, and therefore changing this part of our IT infrastructure is not feasible given the significant planned change over the next two years. A project is currently underway to enable the PPF to procure a fully future-proofed call centre solution and we will be going out to market in due course.

The contract value includes any associated services that may be required to upgrade the call centre solution within the 24-month extension.

## CPV classification

Telecommunications services

Source

Contracts Finder (UK)

[View official notice](https://www.contractsfinder.service.gov.uk/notice/410af5c3-1038-491c-a65b-98793b02d6ae)

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