Source: https://tendernation.io/opportunities/01a13c6b-aafd-7121-b47a-9183d132f661/consumer-satisfaction-survey-21

closed GB negotiated without publication procedure Suitable for SMEs

# Consumer Satisfaction Survey 21

[Consumer Council for Water](https://tendernation.io/buyers/consumer-council-for-water)

Open field

Estimated value

£1

Published

18 Feb 2021

Deadline

Closed

23 Mar 2021

## Who can bid

- Buyer says suitable for SMEs

    The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid.
- Buyer says suitable for VCSEs

    The buyer ticked “suitable for voluntary, community and social enterprises” on the notice.
- Small contract value

    Valued under £135,018 including VAT, the lowest Procurement Act threshold for goods and services.

[More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses)

## About this tender

CCW want to contract a supplier to lead on a consumer satisfaction survey. CCW will select the Contractor and contribute to the development of the project and the agreement of final outputs. CCW will lead the contract and act as project manager.

2.1 Business Objectives

The aim of the survey is to establish a full and reflective understanding of consumer satisfaction with the service provided to them by CCW.

2.2 Key Objectives

- To undertake short telephone surveys using data provided by CCW;
- To obtain sufficient responses to determine statistically robust levels of satisfaction with the service provided by CCW;
- To enable comparison of results with previous survey outcomes; and
- To receive analysis of survey responses as management information.

Additional information:

Documents are available via the Bravo Solutions e-tendering platform. URL given below. All bids and communications must be submitted through this portal.

## CPV classification

Water distribution and related services

Source

Contracts Finder (UK)

[View official notice](https://www.contractsfinder.service.gov.uk/notice/38b964ed-1855-4061-a6b4-258d4d08c157)

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[Buyer profile Consumer Council for Water: past awards and live tenders](https://tendernation.io/buyers/consumer-council-for-water) [Sector More Public utilities tenders](https://tendernation.io/sectors/public-utilities)

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