Source: https://tendernation.io/opportunities/01a13c6b-132f-7301-b75e-c94ce1b9dc94/customer-engagement-centre

awarded GB restricted procedure

# Customer Engagement Centre

[Department For Education](https://tendernation.io/buyers/department-for-education)

Estimated value

£37,639,285

Published

11 Mar 2021

Deadline

Closed

9 Oct 2020

## About this tender

The Department for Education (DfE) acting through the Education and Skills Funding Agency (ESFA) has awarded a single supplier contract to deliver the Customer Engagement Centre Service (CEC).

The service shall provide a digital-first, Omni-Channel model designed around User needs, delivered through a responsive, agile and flexible CEC Supplier. The service shall provide consolidated customer interactions, develop a common approach to customer experience and streamline delivery making best use of modern technologies while capitalising on development within the industry.

The service provider will act as a 'Strategic Partner' to the Department, operating dynamically for the duration of the Call Off Contract Period, working collaboratively to deliver on changing operational objectives and strategic priorities.

## CPV classification

Public relations services

Source

Contracts Finder (UK)

[View official notice](https://www.contractsfinder.service.gov.uk/notice/34104674-bf16-451e-91e8-7f3a883fd96b)

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