Source: https://tendernation.io/opportunities/01a13c6a-83b5-7234-8e19-40c540ca0fbd/research-with-patients-carers-and-gp-practice-staff-online-and-video-consultat awarded GB negotiated without publication procedure Suitable for SMEs # Research with Patients, Carers and GP Practice Staff: Online and Video Consultations in Primary Care [NHS England](https://tendernation.io/buyers/nhs-england) Estimated value £149,000 Published 25 Oct 2021 Deadline Closed 2 Sept 2021 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Buyer says suitable for VCSEs The buyer ticked “suitable for voluntary, community and social enterprises” on the notice. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender The Authority is looking for a Supplier for the provision of research with patients, carers and GP Practice Staff to support NHSE/I's understanding of the real world use of online and video consultation systems in primary care. This is expected to be a 8-12 month programme of work, with a report delivered in 2022 ( by April 2022). The aim of this project is to understand user experiences (staff and patients) across a selection of GP online consultation platforms found in primary care in England. The project will contribute new knowledge about how patients and carers navigate online consultation platforms and digital pathways in general practice, including the remote interaction between the practice and the patient. The research will be based on proactive engagement with an inclusive user research panel, comprising a diverse sample of patients and carers, and engagement with GP practice staff to understand their perspectives and experiences. This project is expected to integrate qualitative usability testing (delivered by researchers at NHSE/I) and in-depth interview and public engagement methods to evaluate user experiences of online consultation platforms in primary care. Please be aware that a supplier is sought to undertake qualitative research and recruitment activities, not to undertake structured usability testing across different online consultation platforms. ## CPV classification Health services Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/4c190a1a-14c4-4273-9b2e-2aa28c2c2257) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. 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