Source: https://tendernation.io/opportunities/01a13c69-a280-7353-82cc-c815000e4b1a/contract-award-notice-single-tender-action-direct-award-queue-it-software-fo awarded GB direct award procedure Suitable for SMEs # Contract Award Notice - Single Tender Action (Direct Award) Queue-it Software for FTTS [The Driver & Vehicle Standards Agency](https://tendernation.io/buyers/the-driver-vehicle-standards-agency) Estimated value £52,296 Published 9 Jul 2021 Deadline Closed 6 Jul 2021 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Small contract value Valued under £135,018 including VAT, the lowest Procurement Act threshold for goods and services. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender The Queue It service is needed to manage the traffic flow through the Future Theory Test Booking Service to stop the system crashing. Queue It software provides a queuing service that activates when a usage limit is breached, so that new customers are put into a virtual queue (in the order that they arrived) until FTTS is ready to deal with them. This PAF is requested as this is an urgent requirement and is needed for project Go live 19/07/2021. DVSA do not want to run the risk of large demand making the system collapse as with the IBS system in August 2020 before Queue it was deployed. High demand caused the booking system to collapse, and the system had to be suspended. This impacted thousands of members of the public and caused negative media attention and reputational damage to DVSA. DVSA already uses Queue it for the IBS service and for VOL. In view of the very tight timescale DVSA does not have time to go out to tender, (8 working days). DVSA knows that Queue it already works with our systems and has access to technical staff who can assist with set up from TSS & BJSS. Queue It also offers free technical assistance in this respect. Queue It are the only supplier that offers a queuing service that does not have a contact centre service alongside it. DVSA only needs the queue. ### FTTS URL [book-theory-test.service.gov.uk](https://www.book-theory-test.service.gov.uk) ## CPV classification Software package and information systems Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/28fa76d4-7e63-4f92-9be0-ea2cd2d4441c) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile The Driver & Vehicle Standards Agency: past awards and live tenders](https://tendernation.io/buyers/the-driver-vehicle-standards-agency) [Sector More Software packages & information systems tenders](https://tendernation.io/sectors/software-information-systems) ## More tenders like this [Preliminary Market Engagement - Corporate Enterprise Resource Planning (ERP) · North East Lincolnshire Borough Council · 21 days left · 9 Nov 2026](https://tendernation.io/opportunities/01a15410-bf5e-72d1-8225-fbabeaba595f/preliminary-market-engagement-corporate-enterprise-resource-planning-erp) [Servers – Dostawa serwerów do klastra wirtualizacyjnego · Politechnika Rzeszowska · 2 days left · 21 Oct 2026](https://tendernation.io/opportunities/01a15183-2e23-7066-ba48-4fc2a9243b50/poland-servers-dostawa-serwerow-do-klastra-wirtualizacyjnego) [License management software package – Dostawa licencji bezpieczeństwa do Systemu DNS · Poczta Polska S.A. · 15 days left · 3 Nov 2026](https://tendernation.io/opportunities/01a15183-20fa-7396-87e7-40ce84cb0f4d/poland-license-management-software-package-dostawa-licencji-bezpieczenstwa-d) [Security software package – Pořízení a implementace integrovaného řešení EDR/XDR a SIEM · Fakultní nemocnice Plzeň · 30 days left · 18 Nov 2026](https://tendernation.io/opportunities/01a15183-1e5d-73ea-989e-b9c221c4c490/czechia-security-software-package-porizeni-a-implementace-integrovaneho-rese) [Computer servers – „Dostawa serwerów komputerowych wraz z dedykowanymi kartami graficznymi dla Copernicus PL Sp. z o.o.” · Copernicus Podmiot Leczniczy Spółka Z Ograniczoną Odpowiedzialnością · 3 days left · 22 Oct 2026](https://tendernation.io/opportunities/01a15183-08e5-7339-9a05-be1adf5996b5/poland-computer-servers-dostawa-serwerow-komputerowych-wraz-z-dedykowanymi) [Software package and information systems – Datenerfassungssystem · Dataport AöR · 15 days left · 3 Nov 2026](https://tendernation.io/opportunities/01a15183-43c5-7007-89f5-0ea2d1525f27/germany-software-package-and-information-systems-datenerfassungssystem)