Source: https://tendernation.io/opportunities/01a13c67-d39c-71f6-8bec-d1ce4f096ede/citizen-event-history-analytics awarded GB restricted procedure Suitable for SMEs # Citizen Event History-Analytics [Department for Work and Pensions](https://tendernation.io/buyers/department-for-work-and-pensions) Often single bidder Estimated value £1,347,965 Published 16 Dec 2021 Deadline Closed 24 Sept 2021 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Buyer says suitable for VCSEs The buyer ticked “suitable for voluntary, community and social enterprises” on the notice. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender The Covid-19 pandemic has caused an unprecedented surge in demand on DWP's services, resulting in a hugely increased operational workload across the Department. This in turn has demanded significant changes to the way that we deliver our services and how we generate and monitor evidence of productivity and customer experience changes, and use them to try new ways to achieve the Department's outcomes. To help tackle these challenges, DWP's Data and Analytics (D&A) senior leadership and ### Lead Analysts from the Analyst Community have specified a programme of activity needed to develop new operational insight, which relies for a large part on better integrating existing data assets. No data set exists in the Dept which reflects from a citizen point of view all the interactions they have had across one or many channels, lines of business and customer journeys plus the business processing steps and the outcomes. This means we lack the ability to see agent productivity or customer experience that would enable us to more dynamically manage resourcing or earlier forms of intervention to prevent failure demand. ## CPV classification IT services: consulting, software development, Internet and support Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/1b429dd3-7f2c-4595-baa1-b8a9ba07c357) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile Department for Work and Pensions: past awards and live tenders](https://tendernation.io/buyers/department-for-work-and-pensions) [Sector More IT services tenders](https://tendernation.io/sectors/it-services) ## More tenders like this [Computer facilities management services – IT-tjänster · Kalmar Läns Museum · 29 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a15183-8774-723e-83a8-af2cae60c2ed/sweden-computer-facilities-management-services-it-tjanster) [Software implementation services – DNS - Metada Platform - licence a související implementační, konzultační, analytické a školicí služby · DIAMO, státní podnik · 36 days left · 23 Nov 2026](https://tendernation.io/opportunities/01a15183-8989-719a-85fd-f036dc09b9df/czechia-software-implementation-services-dns-metada-platform-licence-a-s) [IT services: consulting, software development, Internet and support – Integrale ICT-dienstverlening · Stichting TWijs · 42 days left · 30 Nov 2026](https://tendernation.io/opportunities/01a15183-8078-70d7-8df3-40f25f4d83c5/netherlands-it-services-consulting-software-development-internet-and-suppor) [Software supply services – CRE\_2026\_092 Renouvellement des licences Varonis · CREOS Luxembourg S.A. · 27 days left · 15 Nov 2026](https://tendernation.io/opportunities/01a15183-411c-7086-9da9-540c2fa32c64/luxembourg-software-supply-services-cre-2026-092-renouvellement-des-licences) [Software supply services – Vergabe zur Ablösung der bestehenden SAP-Lösung im Bereich Personal · Westfälische Verkehrsgesellschaft mbH · 29 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a15183-0636-71ff-ab09-9dda4a94f77c/germany-software-supply-services-vergabe-zur-ablosung-der-bestehenden-sap-lo) [IT services: consulting, software development, Internet and support – L-Bank - Europaweite Vergabe einer KI-gestützten Lösung zur Verarbeitung von Elterngeldanträgen und Nachweisen im Verhandlungsverfahren mit Teilnahmewettbewerb nach VgV · Landeskreditbank Baden-Württemberg - Förderbank - (L-Bank) · 29 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a15183-95b1-7144-aa3a-6e4de7a75864/germany-it-services-consulting-software-development-internet-and-support)