Source: https://tendernation.io/opportunities/01a13c65-271d-7341-9ed8-8051e20f2ec5/tenant-charter-single-point-of-contact closed GB open procedure Suitable for SMEs # Tenant Charter - Single Point of Contact [London Borough Of Lambeth](https://tendernation.io/buyers/london-borough-of-lambeth) Estimated value Not stated Published 14 Apr 2021 Deadline Closed 10 May 2021 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Buyer says suitable for VCSEs The buyer ticked “suitable for voluntary, community and social enterprises” on the notice. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender The London Borough of Lambeth (the Council) have recently introduced a Renters Charter (the Charter), published on the website here - [lambeth.gov.uk/your-renting-rights](https://www.lambeth.gov.uk/your-renting-rights) The Charter provides advice and information to private renters in the borough about their rights and responsibilities. The Council wishes to procure a third-party provider to respond to requests for information and help via telephone calls made by persons making use of the information provided in the Charter. The successful provider will note that from time to time the Charter will be updated to ensure it remains current and up to date. The Council will expect the contracted provider to remain competent in all areas of the Charter (including updates). In addition, the contracted provider will provide advice and assistance to private tenants in their application for a Rent Repayment Order (RRO). Where it is a person in receipt of Local Housing Allowance the contracted provider will refer the case to the Council to consider seeking an RRO. The contracted provider will need to respond to a dedicated telephone number, which will be a Council number monitored by the contract organisation for Lambeth residents to call within defined hours. The contracted provider will provide expert advice to the callers on all aspects of the Charter and will aim to resolve matters without redirecting to the Council. Where necessary the contracted provider will refer/sign post callers to the appropriate services within the Council or external agencies/organisations. Where the contracted provider refers to another service, they will ensure all relevant details are provided in writing to the service. Read full description ## CPV classification Housing services Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/06fb0da2-d1cb-4214-bc5f-10f44f1f0d00) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. 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