Source: https://tendernation.io/opportunities/01a13c64-ea36-73f4-895e-becda15e5d4e/service-desk-support [Skip to main content](#main-content) awardedGBrestricted procedureSuitable for SMEs # Service Desk Support [NHS Arden and GEM CSU](https://tendernation.io/buyers/nhs-arden-and-gem-csu) Estimated value £120,000 Published 28 Sept 2021 Deadline Closed 13 Jul 2021 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. [More contracts for small businesses and VCSEs](/opportunities/for-small-businesses)## About this tender NHS Arden & Greater East Midlands CSU (AGEM) are seeking a partner to provide support and insight to the resolution of incident and service request tickets. Our Service Desk team use the Ivanti platform and are responsible for dealing inbound call-handling; first-time fix, remote fix and field engineering backed by traditional tiered support beyond the desk itself. In response to this ITT, suppliers should consider how they can demonstrate relevant experience, their approach, the expected output and how they will deliver the work with minimal impact on current AGEM operations. Our ServiceDesk is currently experiencing an increasing volume of calls and dealing with an inherited backlog. The volume of work is in itself limiting our capacity for investigating root cause of the increased volume in order to then address the causes. For this reason, we are looking for support in terms of clearing the current backlog but for these staff to then help in the diagnosis of what areas or issues AGEM need to focus on and resolve in order to deliver better service to customers with a sustainable support model. ## CPV classification Information technology services Source Contracts Finder (UK) [View official notice ](https://www.contractsfinder.service.gov.uk/notice/055033f6-085e-451a-853c-6877bd6e5280) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free ](/register) [Buyer profileNHS Arden and GEM CSU: past awards and live tenders](https://tendernation.io/buyers/nhs-arden-and-gem-csu)[SectorMore IT services tenders](https://tendernation.io/sectors/it-services) ## More tenders like this [Cultural Host request Borough of Telford & Wrekin 9 days left 26 Oct 2026](https://tendernation.io/opportunities/01a14571-3c19-7359-b18f-0e67f8b54071/cultural-host-request)[Project management consultancy services – Επιλογή Συμβούλου στο πλαίσιο του Έργου “Ενεργοποίηση προκαταβολής/επιχορήγησης και επιτάχυνσης πληρωμών δικαιούχων από την Κακοκαιρία Daniel σε Αγροτικές/Κτηνοτροφικές Εκμεταλλεύσεις και Πληγείσες Επιχειρήσεις της Περιφέρειας Θεσσαλίας” Ελληνική Εταιρεία Συμμετοχών και Περιουσίας Α.Ε. (ΕΕΣΥΠ Α.Ε.) 3 days left 20 Oct 2026](https://tendernation.io/opportunities/01a14210-0204-70a7-a8a0-51d8e3aecf19/greece-project-management-consultancy-services-epiloghi-simvouloy-sto-plaisio)[Application service providers – Zakup i wdrożenie systemu finansowo-księgowego Bankowy Fundusz Gwarancyjny 59 days left 15 Dec 2026](https://tendernation.io/opportunities/01a1420f-ff2b-7194-a263-f2f8d4200093/poland-application-service-providers-zakup-i-wdrozenie-systemu-finansowo-ksi)[IT services: consulting, software development, Internet and support – Integrale ICT-dienstverlening Stichting TWijs 38 days left 24 Nov 2026](https://tendernation.io/opportunities/01a1420f-fe6a-7260-a422-f753c49297e2/netherlands-it-services-consulting-software-development-internet-and-suppor)[IT services: consulting, software development, Internet and support – EU aanbesteding Applicatie schuldhulpverlening Gemeente Helmond 19 days left 5 Nov 2026](https://tendernation.io/opportunities/01a1420f-fc91-72ad-925c-d039c10b909c/netherlands-it-services-consulting-software-development-internet-and-suppor)[IT services: consulting, software development, Internet and support – System för schema och bemanning Norbergs kommun 11 days left 27 Oct 2026](https://tendernation.io/opportunities/01a14210-018b-700e-b579-75bfe94c60a7/sweden-it-services-consulting-software-development-internet-and-support-s)