Source: https://tendernation.io/opportunities/01a13c63-013a-7368-aefa-95b1513bacc3/further-competition-under-framework-agreement-rm3808-network-services-2-lot-13 awarded GB open procedure Suitable for SMEs # Further Competition under Framework Agreement RM3808 Network Services 2 - Lot 13 Contact Centre Services [Wychavon District Council](https://tendernation.io/buyers/wychavon-district-council) Pays 98% within 30 days Estimated value Not stated Published 27 Aug 2020 Deadline Closed 27 Jul 2020 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Sets up a framework Winning a place does not guarantee work: contracts are awarded later as call-offs, and the list usually stays closed for years. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender Wychavon District Council is inviting tenders in a Further Competition exercise . This invitation to tender is issued under CCS framework agreement RM3808 Lot 13 Contact Centre Services. The Council requires the successful provider to \* Provide Support and maintenance for the existing Mitel telephone system \* Review the existing telephone system and advise on how to improve resilience, efficiency and update/remove any areas of system no longer under support. \*Provide expert advice on options for developing the telephony to meet the requirements of flexible and agile working. To allow staff working from all locations to be able to access telephony and be accessible by telephony wherever they are working. \*Provide expert advice on options for integrating the Mitel telephony with Microsoft 365, particularly Microsoft Teams, to improve the communications available for all staff, whether office based, working flexibly, or working mobile. The successful bidder must as a minimum be a Mitel Gold Partner and a Microsoft Silver Partner. ## CPV classification Repair and maintenance services of line telephony equipment Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/f373f56f-5aa4-4407-93f3-597fd9f2792b) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile Wychavon District Council: past awards and live tenders](https://tendernation.io/buyers/wychavon-district-council) [Sector More Repair & maintenance services tenders](https://tendernation.io/sectors/repair-maintenance) ## More tenders like this [QW Planned and Reactive Facilities Management Services · Qualifications Wales · 42 days left · 30 Nov 2026](https://tendernation.io/opportunities/01a15552-1c32-72a6-a86e-45f144e2f84b/qw-planned-and-reactive-facilities-management-services) [Provision of Playground Services · Together Housing Association Limited · 26 days left · 13 Nov 2026](https://tendernation.io/opportunities/01a154e4-48d5-7218-a766-82a2175c6300/provision-of-playground-services) [ESTH - Lift Maintenance PPM & Reactive · Epsom and St Helier University Hospitals NHS Trust · 30 days left · 18 Nov 2026](https://tendernation.io/opportunities/01a15476-6399-72fd-bd84-a9ca0f25a632/esth-lift-maintenance-ppm-reactive) [Gas Boiler Services · Maidstone and Tunbridge Wells NHS Trust · 28 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a15408-a8ed-726c-bb19-21f575ae5ba0/gas-boiler-services) [Repair and maintenance services – Calamiteitenwerkzaamheden rioolwaterpersleidingen · Waterschap Noorderzijlvest · 49 days left · 7 Dec 2026](https://tendernation.io/opportunities/01a15183-754c-70bf-bff4-46d38ff6fb78/netherlands-repair-and-maintenance-services-calamiteitenwerkzaamheden-rioolw) [Repair and maintenance services of personal computers – Абонаментно и сервизно обслужване на офис техника : компютри, преносими компютри, принтери, скенери, копирни машини, монитори, UPS устройства, модеми, рутери и др., включително доставка на резервни части, материали и консумативи за офис техниката за срок от 12 месеца · ТЕРИТОРИАЛНО ПОДЕЛЕНИЕ "ДЪРЖАВНО ГОРСКО СТОПАНСТВО - КАЗАНЛЪК" · 28 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a15183-c01a-72fa-943e-551c1508bed2/bulgaria-repair-and-maintenance-services-of-personal-computers-abonamentno-i)