Source: https://tendernation.io/opportunities/01a13c62-1cc0-714b-a08a-bee8b3298050/protecting-customer-credit-in-the-event-of-a-disorderly-retail-exit awarded GB open procedure Suitable for SMEs # Protecting Customer Credit in the Event of a Disorderly Retail Exit [Water Services Regulation Authority (Ofwat)](https://tendernation.io/buyers/water-services-regulation-authority-ofwat) Estimated value £29,760 Published 24 Feb 2020 Deadline Closed 13 Aug 2019 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Small contract value Valued under £135,018 including VAT, the lowest Procurement Act threshold for goods and services. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender The overall objectives of the project are, in the event a retailer makes a disorderly exit, to: Gather options for protecting customers' monies; Assess whether there is, or could be, a mechanism to provide recourse for retailers to recover the (reasonable) costs of honouring credit balances when taking over the supply of affected customers; Recommend the most effective option(s) for protecting customers' monies and mitigating the exposure of the incoming retailer, including an assessment of any legal or regulatory changes that may need to be made to the existing framework, as appropriate. ### External elements ### Benchmarking/ comparative analysis Review and setting out what other regulators (including, but not limited to Water Industry Commission for Scotland, Ofgem, the FCA and the CAA) do to protect customer's money and provide recourse for retailers to recover (reasonable) costs of honouring credit balances, and by reference to your experience of similar organisations, set out what mechanisms exist that are used to protect customers' money. In doing so, highlight pros and cons across the different schemes. Ofwat to provide some information about the last interim supply event Setting out the costs, risks and feasibility for incoming retailers to take on customer credit balances and exploring mechanisms which might allow those retailers to claim this money back. ### Information gathered above Evaluation and Options proposal - From your own knowledge, advise on any options to: ### External Elements - Secure customers' money, including but not limited to, instances where they have made pre-payments, deposits, etc. - Introduce mechanisms for incoming retailers to be able to claim money back where they have taken on/ honoured credit balances from an outgoing retailer. Additional information: For Further Information, please contact: Read full description ## CPV classification General management consultancy services Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/e9e72557-7841-4c9c-880b-df1a134941f2) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. 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