Source: https://tendernation.io/opportunities/01a13c61-ed5f-7034-9be3-419595d4b3e5/wp3611-crm-business-integration-and-system-implementation-partner closed GB restricted procedure # WP3611 - CRM Business Integration and System Implementation Partner [Walsall Council e-Tendering](https://tendernation.io/buyers/walsall-council-e-tendering) Estimated value £3,000,000 to £8,000,000 Published 21 Aug 2020 Deadline Closed 21 Sept 2020 ## About this tender The Council is seeking an integration and implementation partner to re-engineer the Council's current ways of working, and lead on redesign and digitalisation of its processes into a Microsoft Dynamics CRM platform which the partner will create. The Council has identified that it currently does not hold a single view of its Service Users, has no 'front door' for access to our services, and has limited integration of services. A key priority for the Customer Access Management (CAM) work stream is therefore investment in a fully integrated Customer Relationship Management (CRM) system. The new CRM platform will be a key enabler to help support the Council in addressing the issues described above, and facilitate efficient and effective communication with its Service Users. The Council is seeking an integration and implementation partner that can take the Council's functional requirements through the below stages: o Platform Build, o Technical Design, o Process Build o Service Transformation As part of the Service Transformation, the chosen provider will be expected to re-engineer the Council's current ways of working, and lead on redesign and digitalisation of its processes. The Council views the provision of effective Service Transformation as a critical success factor for this contract, and of at least equal importance to the technical system integration components, including Platform Build, Technical Design and Process Build. Additional information: Please note that Walsall Council have a new Contract opportunity. For further details of the requirement, please see the following link to the Councils` e-Procurement web portal; [in-tendhost.co.uk/walsallcouncil](https://in-tendhost.co.uk/walsallcouncil) You will be required to register your organisation (if already not done so) and express your interest in the relevant project/opportunity. Is a Recurrent Procurement Type? : No Read full description ## CPV classification Business and management consultancy services Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/e7e25422-1089-447f-8e2b-262ba08b4b45) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile Walsall Council e-Tendering: past awards and live tenders](https://tendernation.io/buyers/walsall-council-e-tendering) [Sector More Business services tenders](https://tendernation.io/sectors/business-services) ## More tenders like this [Printing and distribution services – SGCD53\_MARCHE\_ELECTIONS\_BRGE · Préfecture de la Mayenne · 28 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a15183-7726-73f4-bb67-b3121363d6bf/france-printing-and-distribution-services-sgcd53-marche-elections-brge) [Business travel services – Rahmenvertrag Bearbeitung von Reisekostenabrechnungen nach BRKG · GSI Helmholtzzentrum für Schwerionenforschung GmbH · 29 days left · 17 Nov 2026](https://tendernation.io/opportunities/01a15183-cd6e-73e4-b6e8-3954e5689021/germany-business-travel-services-rahmenvertrag-bearbeitung-von-reisekostenab) [Photocopying services – Externe printdiensten · VZW Sint-Paulusschool · 36 days left · 24 Nov 2026](https://tendernation.io/opportunities/01a15183-34d8-71be-840d-38bf2a8bcc92/belgium-photocopying-services-externe-printdiensten) [Supply services of personnel including temporary staff – Diák- és nyugdíjas munkaerő biztosítása NTH (376) · NTH Nemzeti Tőkeholding Zrt. · 11 days left · 30 Oct 2026](https://tendernation.io/opportunities/01a15183-76f6-70c4-823e-7b614dada7b3/hungary-supply-services-of-personnel-including-temporary-staff-diak-es-nyug) [Interpretation services – Tolktjänster · Stockholms läns sjukvårdsområde · 31 days left · 18 Nov 2026](https://tendernation.io/opportunities/01a15183-4e9a-70dc-8b27-e3d274e53dc5/sweden-interpretation-services-tolktjanster) [Graphic design services – MAGAZINE DES PAYS DE LA LOIRE - LOT1 MISE EN PAGE · Région des Pays de la Loire · 32 days left · 20 Nov 2026](https://tendernation.io/opportunities/01a15183-cd94-7139-b774-287bdb24987c/france-graphic-design-services-magazine-des-pays-de-la-loire-lot1-mise-en)