Source: https://tendernation.io/opportunities/01a13c5f-a7d7-7049-8524-1170a982e6f5/it-support-and-ms-licences closed GB open procedure Suitable for SMEs # IT Support and MS Licences [Blue Orchid](https://tendernation.io/buyers/blue-orchid) Estimated value Not stated Published 7 Jul 2020 Deadline Closed 28 Jul 2020 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender The requirements are as follows: ### Provision of ICT Support Services Blue Orchid wishes to ensure that we can continue to meet the needs of our customers and have a robust IT system. In order to achieve this, we require an organisation to provide IT support as follows: • Provision of standard 9-5 support for in house and remote users • Number of users expected is to be 25 • Pro-active monitoring of systems and full preventative support and maintenance • Provision of emergency out of hours support - dedicated number/team • Full Back Up and Mirroring of Servers / PCs / Laptops • Microsoft Certification • Anti-Virus provisioning, with full preventative support and maintenance • Full account management reporting each quarter • Support to maintain GDPR compliance • RMM Software • Hardware and Software upgrades • Pro-active Internet monitoring and Support • 24-month Term Contract, with annual performance review with 24-month renewal options, or until the ERDF project ends Additionally we require the provider to manage the monthly subscription of our MS Office Premium Licences and MS CRM Dynamic Customer Service Enterprise licences and provide a monthly licence cost for each. The successful tenderer(s) will be required to provide management information to meet the needs of Blue Orchid including evidence that they are be Cyber Essentials Certified or ISO/IEC 27001 certified. If required, you will be asked to submit a security plan that explains how you will ensure that Blue Orchid or personnel data will be protected. Note: Blue Orchid currently has a provider of ICT Support Services including the winning provider will be required to liaise with the provider and ensure a seamless transition. Read full description ## CPV classification IT services: consulting, software development, Internet and support Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/cfb15ea3-a829-454f-a065-c747777bd570) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile Blue Orchid: past awards and live tenders](https://tendernation.io/buyers/blue-orchid) [Sector More IT services tenders](https://tendernation.io/sectors/it-services) ## More tenders like this [Computer facilities management services – IT-tjänster · Kalmar Läns Museum · 29 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a15183-8774-723e-83a8-af2cae60c2ed/sweden-computer-facilities-management-services-it-tjanster) [Software implementation services – DNS - Metada Platform - licence a související implementační, konzultační, analytické a školicí služby · DIAMO, státní podnik · 36 days left · 23 Nov 2026](https://tendernation.io/opportunities/01a15183-8989-719a-85fd-f036dc09b9df/czechia-software-implementation-services-dns-metada-platform-licence-a-s) [IT services: consulting, software development, Internet and support – Integrale ICT-dienstverlening · Stichting TWijs · 42 days left · 30 Nov 2026](https://tendernation.io/opportunities/01a15183-8078-70d7-8df3-40f25f4d83c5/netherlands-it-services-consulting-software-development-internet-and-suppor) [Software supply services – CRE\_2026\_092 Renouvellement des licences Varonis · CREOS Luxembourg S.A. · 27 days left · 15 Nov 2026](https://tendernation.io/opportunities/01a15183-411c-7086-9da9-540c2fa32c64/luxembourg-software-supply-services-cre-2026-092-renouvellement-des-licences) [Software supply services – Vergabe zur Ablösung der bestehenden SAP-Lösung im Bereich Personal · Westfälische Verkehrsgesellschaft mbH · 29 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a15183-0636-71ff-ab09-9dda4a94f77c/germany-software-supply-services-vergabe-zur-ablosung-der-bestehenden-sap-lo) [IT services: consulting, software development, Internet and support – L-Bank - Europaweite Vergabe einer KI-gestützten Lösung zur Verarbeitung von Elterngeldanträgen und Nachweisen im Verhandlungsverfahren mit Teilnahmewettbewerb nach VgV · Landeskreditbank Baden-Württemberg - Förderbank - (L-Bank) · 29 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a15183-95b1-7144-aa3a-6e4de7a75864/germany-it-services-consulting-software-development-internet-and-support)