Source: https://tendernation.io/opportunities/01a13c5f-6924-7396-8733-6d4269fcf3c6/halton-housing-information-technology-service-management-tool2-award awarded GB open procedure Suitable for SMEs # Halton Housing Information Technology Service Management Tool2 - AWARD [Cirrus Purchasing](https://tendernation.io/buyers/cirrus-purchasing) Estimated value Not stated Published 15 Oct 2020 Deadline Closed 4 Sept 2020 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender Halton Housing sought bids for the procurement of a new Information Technology Service Management (ITSM) tool. Currently, HH utilise a custom built ITSM Service Desk which was developed in-house, using Microsoft Power Apps. Although the current tool has been fit for purpose when managing incidents, there are limitations around continually improving the tool. In order to facilitate the use of more Information Technology Infrastructure Library (ITIL) practices (including change and problem management), developing the current tool would require more in-house resource than is available. As such, HH looked to replace the current tool with a system supplied by a third party service provider. The successful bidder is an SME. ## CPV classification IT services: consulting, software development, Internet and support Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/cd1e5613-f1c6-473a-b16b-3d8bedec774c) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile Cirrus Purchasing: past awards and live tenders](https://tendernation.io/buyers/cirrus-purchasing) [Sector More IT services tenders](https://tendernation.io/sectors/it-services) ## More tenders like this [IT services: consulting, software development, Internet and support – Prestations de développement numérique, d'information et d'accompagnement aux usages sur dataMEL - plateforme métropolitaine de données open source de la Métropole Européenne de Lille · Métropole européenne de Lille · 35 days left · 23 Nov 2026](https://tendernation.io/opportunities/01a156a9-679d-7184-aab7-c3cb2d88346f/france-it-services-consulting-software-development-internet-and-support-p) [IT services: consulting, software development, Internet and support – Dokument- och ärendehanteringssystem · Sundbybergs kommun · 10 days left · 29 Oct 2026](https://tendernation.io/opportunities/01a156a9-6668-719a-97d6-13ca7e3dacee/sweden-it-services-consulting-software-development-internet-and-support-d) [IT services: consulting, software development, Internet and support – Utrzymanie w ruchu i rozwój systemu informatycznego SIOEZ w tym prace programistyczne oraz usługi im towarzyszące · Centralna Komisja Egzaminacyjna · 15 days left · 3 Nov 2026](https://tendernation.io/opportunities/01a156a9-6358-70a4-99f9-c3f4d782f582/poland-it-services-consulting-software-development-internet-and-support-u) [IT services: consulting, software development, Internet and support – Servicios de mantenimiento, soporte y desarrollo evolutivo de los sistemas de gestión de subvenciones y de digitalización de los procesos internos de ACCIÓ · Agencia Para la Competitividad de la Empresa · 30 days left · 18 Nov 2026](https://tendernation.io/opportunities/01a156a9-6297-7227-819a-e22aac2c6068/spain-it-services-consulting-software-development-internet-and-support-se) [Software development services – Servicii Dezvoltare Platformă Națională Integrată de Trasabilitate și Control al Deșeurilor Medicale - Proiect PRODESMED · Institutul National de Sanatate Publica · 30 days left · 18 Nov 2026](https://tendernation.io/opportunities/01a156a9-6554-706b-aa4d-c8cd3e1125bf/romania-software-development-services-servicii-dezvoltare-platforma-national) [IT services: consulting, software development, Internet and support – Fortführung ArcSight ExtranetBw · Bundesamt für Ausrüstung, Informationstechnik und Nutzung der Bundeswehr · 42 days left · 30 Nov 2026](https://tendernation.io/opportunities/01a156a9-680e-73df-a1b6-7443065ec930/germany-it-services-consulting-software-development-internet-and-support)