Source: https://tendernation.io/opportunities/01a13c5f-4c8d-7252-bf0b-41430e8831ba/ra277273-dell-kace-1000-appliance-maintenance-of

closed GB open procedure Suitable for SMEs

# RA277273 - Dell KACE 1000 Appliance (Maintenance of)

[Hywel Dda University Health Board](https://tendernation.io/buyers/hywel-dda-university-health-board)

Estimated value

Not stated

Published

13 Jan 2020

Deadline

Closed

8 Apr 2020

## Who can bid

- Buyer says suitable for SMEs

    The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid.
- Open procedure

    Anyone can submit a full tender; there is no shortlisting stage.

[More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses)

## About this tender

You are invited to submit a bid for 1 year, for the renewal of maintenance of Dell KACE 1000 Appliance.

Hywel Dda Health Board requires a one year maintenance contract with a provider to support the below ICT Infrastructure systems:

Kace 1000:

Kace 1000 delivers clients to all PCs and laptops, enabling remote support, hardware and software asset management, as well as delivering software packages and other configuration items.

To be considered, suppliers must be able to provide all software updates and documentation for the Dell I KACE appliance.

The successful supplier must be able to provide patches for Microsoft and 3rd party applications (Dell I KACE appliance 1000 series.)

Hywel Dda Health Board requires access to competent support staff via telephone, email and fax for Dell I KACE Appliance specific questions, with no limit on the number of calls per month.

Hywel Dda Health Board requires access to an online technical support portal.

The successful supplier must be able to deliver training sessions on advance Dell I KACE appliance topics.

Please enter your costs for each product in the below pricing schedule.

The tender closes at 10:00 on 5th February 2020. No bids submitted after this time will be considered.

- To access this competition: login to [suppliers.multiquote.com](https://suppliers.multiquote.com) and view the opportunity RA277273. Not registered on MultiQuote - visit [suppliers.multiquote.com](https://suppliers.multiquote.com) then register and quote RA277273 as the reason for registration. Any queries please contact MultiQuote on 0151 482 9230.

Read full description

## CPV classification

Software package and information systems

Source

Contracts Finder (UK)

[View official notice](https://www.contractsfinder.service.gov.uk/notice/cbd36817-f9c1-4b54-b1ab-d3d66dcdb237)

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