Source: https://tendernation.io/opportunities/01a13c5e-f559-736a-94eb-65c9748a671c/101-non-emergency-helpline

awarded GB restricted procedure

# 101 Non Emergency Helpline

[Home Office](https://tendernation.io/buyers/home-office)

Estimated value

Not stated

Published

22 Apr 2020

Deadline

Closed

31 Mar 2019

## About this tender

Provision of the 101 single non-emergency number service which connects members of the public to individual force call handlers. The migration of the call charging for this service from caller charging to allow calls to be free to the public. Implementation of automation measures to identify and redirect (to other media such as online platforms) calls which do not require a police call handler's involvement.

Additional information: Contract extended, exercising 24 months extension option

## CPV classification

Public-telephone services

Source

Contracts Finder (UK)

[View official notice](https://www.contractsfinder.service.gov.uk/notice/c7d28fd9-425b-4131-9952-4e6fdeea9720)

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