Source: https://tendernation.io/opportunities/01a13c5e-066f-7160-8eab-1d69aaa8b102/cloud-based-telephony-system-for-cobalt-and-south-liverpool-homes-2021-26 closed GB open procedure Suitable for SMEs # Cloud Based Telephony System for Cobalt and South Liverpool Homes 2021 - 26 [Cobalt Housing e-Tendering](https://tendernation.io/buyers/cobalt-housing-e-tendering) Estimated value £150,000 to £500,000 Published 18 Dec 2020 Deadline Closed 18 Jan 2021 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender Cobalt and South Liverpool Housing each requires a single, high availability, easy to maintain and effective next gen, cloud based telephony system that supports both traditional voice communications across the organisation and the technologies required for enhanced communications as well as future integration that will facilitate a fully integrated Omnichannel Contact Centre Both organisations are is seeking to enter into a contract with a suitably qualified service provider to provide telephony SIP trunks/infrastructure and service management between the hours specified in the contract document, Monday to Friday, plus an out of hours emergency service 365 days per year. ### Services are to include - o Service Support (Helpdesk / Engineering / Development) o DDI Porting where necessary o Call data itemisation o PSTN failover o Call centre supervisor and officer training Additional information: Is a Recurrent Procurement Type? : No ## CPV classification Telecommunications services Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/bdb9ab4d-a361-4800-bd2a-8a25916446ed) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile Cobalt Housing e-Tendering: past awards and live tenders](https://tendernation.io/buyers/cobalt-housing-e-tendering) [Sector More Postal & telecoms services tenders](https://tendernation.io/sectors/postal-telecoms-services) ## More tenders like this [Telecommunications services – Accord-cadre ayant pour objet des prestations de services de télécommunication pour le compte de France terre d'asile · France terre d'asile - siège social · 25 days left · 13 Nov 2026](https://tendernation.io/opportunities/01a156a9-807a-7206-a621-3923e9801045/france-telecommunications-services-accord-cadre-ayant-pour-objet-des-prestat) [Postal services – Brief- und Dialogpost · Kaufmännische Krankenkasse - KKH · 105 days left · 1 Feb 2027](https://tendernation.io/opportunities/01a156a9-990a-72f6-b5b9-aa9229e345a8/germany-postal-services-brief-und-dialogpost) [Post and courier services – Aanbesteding post- en pakketbezorging · gemeente Sittard-Geleen · 11 days left · 30 Oct 2026](https://tendernation.io/opportunities/01a156a9-61eb-72a1-b32a-77063ec6da2d/netherlands-post-and-courier-services-aanbesteding-post-en-pakketbezorging) [Postal and telecommunications services – Prestations de services de Liaisons de télécommunications à Haut Débit (LHD) pour les Centres CEA · CEA Direction des Achats et des Partenaires Stratégiques - S2MN (91) · 31 days left · 19 Nov 2026](https://tendernation.io/opportunities/01a156a9-7bc6-7019-94e5-923cfe58cedc/france-postal-and-telecommunications-services-prestations-de-services-de-lia) [Postal services – „Świadczenie usług pocztowych w obrocie krajowym i zagranicznym, w zakresie przyjmowania, przemieszczania i doręczania przesyłek pocztowych oraz paczek i ich ewentualny zwrot do Urzędu Miejskiego w Starachowicach” · Gmina Starachowice · 10 days left · 29 Oct 2026](https://tendernation.io/opportunities/01a156a9-966a-72f3-ae4c-b88c1c5d670e/poland-postal-services-swiadczenie-uslug-pocztowych-w-obrocie-krajowym-i-za) [Postal services – Contratación de los servicios de notificación certificada y comunicación electrónica certificada a terceros indicados por Mutua Universal. · Mutua Universal Mugenat, Mutua Colaboradora con la Seguridad Social nº 10 · 35 days left · 23 Nov 2026](https://tendernation.io/opportunities/01a156a9-aacb-736d-acd3-868f1924c1ed/spain-postal-services-contratacion-de-los-servicios-de-notificacion-certific)