Source: https://tendernation.io/opportunities/01a13c5d-54e2-707d-be4c-869647f86979/digital-training-and-upskilling-programmes

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closedGBopen procedureSuitable for SMEs

# Digital Training and Upskilling Programmes

[Radian](https://tendernation.io/buyers/radian)

Estimated value

£100,000 to £500,000

Published

21 Sept 2020

Deadline

Closed

21 Oct 2020

## Who can bid

- Buyer says suitable for SMEs

    The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid.
- Buyer says suitable for VCSEs

    The buyer ticked “suitable for voluntary, community and social enterprises” on the notice.
- Open procedure

    Anyone can submit a full tender; there is no shortlisting stage.

[More contracts for small businesses and VCSEs](/opportunities/for-small-businesses)## About this tender

We currently have two on-line customer portals with the aim of making it significantly easier for customers to get in touch and interact with us. Giving our customers the opportunity to carry out more activities online such as making payments, booking and tracking their upcoming repairs etc, rather than having to contact us by telephone.

We want our portals to become the primary way customers contact us. We'll nudge, persuade and encourage customers who are comfortable with digital communications to use the portal as their primary point of contact and will support those who can't through training and where access to a device/data are barriers we will set up a loan scheme to give customers access to laptops, tablets or MiFi units (portable or pocket WiFi). This is the start of our journey towards our portals becoming the primary access point for all customers, creating channel shift towards digital means. There are currently 5800 registered users on the Radian Portal and 8850 registered users on the Yarlington Portal.

As such, we require an established Digital Training Provider to carry out a programme of digital training for our customers across our operational area (with initial focus on the east of our geography) from January 2021.

Additional information:

In order to view the tender documents please visit: [in-tendhost.co.uk/radian/aspx](https://in-tendhost.co.uk/radian/aspx/)

Is a Recurrent Procurement Type? : No

Read full description

## CPV classification

Training services

Source

Contracts Finder (UK)

[View official notice ](https://www.contractsfinder.service.gov.uk/notice/b69171a4-f209-456a-a872-26c02c3db482)

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[Buyer profileRadian: past awards and live tenders](https://tendernation.io/buyers/radian)[SectorMore Education &amp; training tenders](https://tendernation.io/sectors/education-training)

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