Source: https://tendernation.io/opportunities/01a13c5d-2004-7132-b6df-e05e7f395768/case-history-analysis

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awardedGBnegotiated without publication procedureSuitable for SMEs

# Case History Analysis

[Housing Ombudsman Service](https://tendernation.io/buyers/housing-ombudsman-service)

Estimated value

£80,000 to £181,000

Published

4 Nov 2019

Deadline

Closed

19 Nov 2019

## Who can bid

- Buyer says suitable for SMEs

    The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid.

[More contracts for small businesses and VCSEs](/opportunities/for-small-businesses)## About this tender

The Housing Ombudsman is seeking to secure short term services from a Business Process Outsourcing supplier who is able to provide succinct and accurate documentary case history analysis on housing complaint cases brought to the Ombudsman by a tenant of a member landlord. The supplier would be required to produce a case history synopsis of individual housing complaints which then forms the basis for the Ombudsman to determine what ,if any redress, the Landlord needs to take with the tenant . This opportunity has arisen due a current backlog of cases within the Ombudsman's remit.

In provisioning these services, we are seeking to work with suppliers who have previously provided complaint investigate services to Ombudsmen or the Regulatory Sector. Attachments are made available with this notice which provide greater detail on the requirement and how to apply.

## CPV classification

Administration services

Source

Contracts Finder (UK)

[View official notice ](https://www.contractsfinder.service.gov.uk/notice/b43f4259-dcbe-4d40-8f4c-b3bd0e5fb43d)

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