Source: https://tendernation.io/opportunities/01a13c5c-ea64-739a-9fc8-c58dd4ee8c81/website-chatbot-with-predefined-natural-language-processing [Skip to main content](#main-content) awardedGBrestricted procedureSuitable for SMEs # Website Chatbot with predefined Natural Language Processing. [Herefordshire Council](https://tendernation.io/buyers/herefordshire-council) Estimated value £188,000 Published 10 Dec 2020 Deadline Closed 2 Nov 2020 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Buyer says suitable for VCSEs The buyer ticked “suitable for voluntary, community and social enterprises” on the notice. [More contracts for small businesses and VCSEs](/opportunities/for-small-businesses)## About this tender The quality standards required for this Call-Off Contract are IntelAgent is an Artificial Intelligence (AI) platform using chatbots and voice assistants to automate customer service processes. The aim is to use clever AI in order to innovate customer experience, supply additional support and maximise the effectiveness/ efficiency of your communications. Crucially, the platform uses Natural Language Processing (NPL) and Machine Learning (ML) to reduce call-volumes whilst also improving the efficiency, cost effectiveness and customer satisfaction of your customer-service(s). We also provide key management information, allowing you to continuously improve performance. The features of the platform include: • Real time automation of customer service interaction(s) and processes. • Data visualisation, real time reporting and the collection of key management information. • A Chatbot that uses knowledge-based generation and predefined NLP frameworks. This includes the innovative use of NLP to improve and broaden responses to customers. • The use of ML to maximise efficiency and mitigate the recurrence of errors. • Continuous monitoring of agent's responses so that they are in-built for future interactions. • ## CPV classification IT services: consulting, software development, Internet and support Source Contracts Finder (UK) [View official notice ](https://www.contractsfinder.service.gov.uk/notice/b243e240-7d71-4b0b-a0df-917a7179908b) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free ](/register) [Buyer profileHerefordshire Council: past awards and live tenders](https://tendernation.io/buyers/herefordshire-council)[SectorMore IT services tenders](https://tendernation.io/sectors/it-services) ## More tenders like this [Cultural Host request Borough of Telford & Wrekin 10 days left 26 Oct 2026](https://tendernation.io/opportunities/01a14571-3c19-7359-b18f-0e67f8b54071/cultural-host-request)[Internet services – Предоставяне на интернет услуги за обектите на Българската телеграфна агенция БЪЛГАРСКА ТЕЛЕГРАФНА АГЕНЦИЯ 34 days left 19 Nov 2026](https://tendernation.io/opportunities/01a14210-02d3-7206-8633-e9005571a4b0/bulgaria-internet-services-predostaviane-na-internet-uslugi-za-obektite-na-bie)[Data services – servizio DI noleggio DI UN sistema fisso PER la rilevazione della velocita’ omologato AI sensi dell’art. 142 del c.d.s., DI UN dispositivo PER IL controllo assicurativo E revisione (artt. 193 E 80 c.d.s.) DEI veicoli, compresa la gestione delle sanzioni amministrative relative ALLE violazioni ALLE norme del c.d.s. accertate a carico DEI veicoli E/O cittadini italiani E/O stranieri. San Giuseppe Jato 34 days left 20 Nov 2026](https://tendernation.io/opportunities/01a14210-8e8c-7066-b3bd-65fc08ec9198/italy-data-services-servizio-di-noleggio-di-un-sistema-fisso-per-la-rilevazi)[IT services: consulting, software development, Internet and support – Bokningssystem för Flottsbros verksamhet Huddinge Samhällsfastigheter AB 33 days left 18 Nov 2026](https://tendernation.io/opportunities/01a14210-aa49-71f2-9519-3e166fb11e0f/sweden-it-services-consulting-software-development-internet-and-support-b)[Data transmission services – Świadczenie usługi transmisji danych przez prywatny APN na potrzeby Systemu Wspomagania Dowodzenia Państwowego Ratownictwa Medycznego Lotnicze Pogotowie Ratunkowe 5 days left 21 Oct 2026](https://tendernation.io/opportunities/01a14210-8eca-715e-b4ff-84702b0c5c55/poland-data-transmission-services-swiadczenie-uslugi-transmisji-danych-przez)[Project management consultancy services – Asistencia Técnica de Soporte a las Unidades del Excmo. Cabildo Insular de La Gomera en Materia de Captación de Financiación, Gestión e Implementación de la Estrategia Gomera 36 Presidencia del Cabildo Insular de La Gomera 30 days left 15 Nov 2026](https://tendernation.io/opportunities/01a14210-0bfe-729f-83da-9694bd770021/spain-project-management-consultancy-services-asistencia-tecnica-de-soporte)