Source: https://tendernation.io/opportunities/01a13c5c-b20b-704c-abb9-8916c42d12bb/non-household-customer-insight-survey awarded GB restricted procedure Suitable for SMEs # Non-Household Customer Insight Survey [Water Services Regulation Authority (Ofwat)](https://tendernation.io/buyers/water-services-regulation-authority-ofwat) Estimated value £82,405 Published 28 Feb 2020 Deadline Closed 7 Jan 2019 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Small contract value Valued under £135,018 including VAT, the lowest Procurement Act threshold for goods and services. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender ### DPS Agreement (RM6018) The priorities, views and experiences of customers are essential in understanding whether, and how, the market is functioning effectively and delivering for customers. We also wish to assess the efficacy of any policy interventions, for example concerning whether customer experiences of billing has improved. To inform our understanding here, we need to gauge the experiences and views of customers, including the extent to which customers have chosen to engage with the market, their needs and expectations have been met, and the reasons for these outcomes. One of the ways we intend to do this is through regular surveying of a sample of all eligible customers (not just those who have switched retailer or renegotiated a deal with their existing retailer.) We want to commission new customer research to provide: • performance metrics, e.g. what percentage of customers are aware of the market - in particular to provide consistent and comparable trend analysis with the results of our 2017/18 research; • an understanding of what customers think the market may offer them, what they may want and what may motivate them to engage, and what they may currently be getting from the market; and • customers' experiences of the market, e.g. impediments to engaging with or getting the best out of the market, has switching been a good experience, or have their issues and complaints been dealt with effectively? The results of the research must be statistically robust and comprehensive enough for us to identify where the market is failing to deliver for customers, and the reasons why. The outputs of the research will feed into two key areas: - Firstly, they will help us judge whether and how to intervene in the market in order to ensure customers are protected and the market works efficiently and effectively. - Secondly, the survey results will form a key part of our second annual 'state of the market' report, presently scheduled for publication in July 2019. As such the outputs of the work must be clear, comprehensive and robust, and allow consistent and comparable trend analysis with the results of our 2017/18 research. Additional information: For Further Information,please contact Read full description ## CPV classification General management consultancy services Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/afdc95b2-b62e-4348-93da-7d9fb269468a) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile Water Services Regulation Authority (Ofwat): past awards and live tenders](https://tendernation.io/buyers/water-services-regulation-authority-ofwat) [Sector More Business services tenders](https://tendernation.io/sectors/business-services) ## More tenders like this [Printing and distribution services – SGCD53\_MARCHE\_ELECTIONS\_BRGE · Préfecture de la Mayenne · 28 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a15183-7726-73f4-bb67-b3121363d6bf/france-printing-and-distribution-services-sgcd53-marche-elections-brge) [Business travel services – Rahmenvertrag Bearbeitung von Reisekostenabrechnungen nach BRKG · GSI Helmholtzzentrum für Schwerionenforschung GmbH · 29 days left · 17 Nov 2026](https://tendernation.io/opportunities/01a15183-cd6e-73e4-b6e8-3954e5689021/germany-business-travel-services-rahmenvertrag-bearbeitung-von-reisekostenab) [Photocopying services – Externe printdiensten · VZW Sint-Paulusschool · 36 days left · 24 Nov 2026](https://tendernation.io/opportunities/01a15183-34d8-71be-840d-38bf2a8bcc92/belgium-photocopying-services-externe-printdiensten) [Supply services of personnel including temporary staff – Diák- és nyugdíjas munkaerő biztosítása NTH (376) · NTH Nemzeti Tőkeholding Zrt. · 11 days left · 30 Oct 2026](https://tendernation.io/opportunities/01a15183-76f6-70c4-823e-7b614dada7b3/hungary-supply-services-of-personnel-including-temporary-staff-diak-es-nyug) [Interpretation services – Tolktjänster · Stockholms läns sjukvårdsområde · 31 days left · 18 Nov 2026](https://tendernation.io/opportunities/01a15183-4e9a-70dc-8b27-e3d274e53dc5/sweden-interpretation-services-tolktjanster) [Graphic design services – MAGAZINE DES PAYS DE LA LOIRE - LOT1 MISE EN PAGE · Région des Pays de la Loire · 32 days left · 20 Nov 2026](https://tendernation.io/opportunities/01a15183-cd94-7139-b774-287bdb24987c/france-graphic-design-services-magazine-des-pays-de-la-loire-lot1-mise-en)