Source: https://tendernation.io/opportunities/01a13c5a-1ccd-70c8-942a-9dd184300cd8/provision-of-customer-service-practitioner-apprenticeship-nhs-bespoke-health closed GB open procedure Suitable for SMEs # Provision of Customer Service Practitioner Apprenticeship, NHS Bespoke - Health Education England [Salisbury NHS Foundation Trust](https://tendernation.io/buyers/salisbury-nhs-foundation-trust) Estimated value £100,000,000 Published 10 Jun 2020 Deadline Closed 10 Jul 2020 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Buyer says suitable for VCSEs The buyer ticked “suitable for voluntary, community and social enterprises” on the notice. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender The Level 2 Business Administration apprenticeship framework has been a vital entry level route into the NHS for many years. With the removal of this framework from 31st July 2020 and no direct replacement apprenticeship standard HEE want to ensure that the NHS can still offer a Level 2 programme to attract new talent into the NHS and also offer existing staff the opportunity to move into administration roles. HEE are therefore launching a national procurement for a NHS specific Level 2 Customer Service Practitioner apprenticeship standard and welcome bids from national and regional providers to deliver a bespoke programme that will cover the wide range of administration and patient facing roles in the NHS from 1st August 2020. Health Education England, on behalf of NHS (and other public sector) employers nationally are looking for suitably qualified apprenticeship training organisations to adapt the Customer Service Practitioner (L2) standard to reflect the business and operational needs of health and social care, whilst fulfilling all the requirements of the Standard. This may be either national providers, or a mix of national and regional (including some NHS main providers), and could be either fully delivered by the training provider, or delivered in partnership with the employers where that capability and wish to do so exists. HEE will be willing to work with the successful provider(s) to develop and adapt content, however the majority of that work will be expected to be carried out by the provider. All responses must be via Salisbury NHSFT's Bravo procurement portal, under the existing Dynamic Purchasing System for Education. Read full description ## CPV classification Education and training services Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/944d2d01-e0a6-44c9-907a-62fb92725a1a) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. 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