Source: https://tendernation.io/opportunities/01a13c59-b1ac-72cd-8810-534683ea7d79/service-charge-communication-design-print

closed GB open procedure Suitable for SMEs

# Service Charge Communication - Design & Print

[The Guinness Partnership Ltd](https://tendernation.io/buyers/the-guinness-partnership-ltd)

Estimated value

£400,000

Published

9 Oct 2020

Deadline

Closed

9 Nov 2020

## Who can bid

- Buyer says suitable for SMEs

    The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid.
- Open procedure

    Anyone can submit a full tender; there is no shortlisting stage.

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## About this tender

Guinness serves c.70,000 customers across England and responsible for sending all of these customers accurate estimated Rents and Service Charge letters once a year. c.48,000 of these customers are also sent accurate Actual Service Charge reconciliations for c.48,000 customers. We describe ourselves as a customer service organisation because it's our customers that we're here for. It is imperative that these letters are sent out accurately and on time to ensure that our legal and regulatory obligations are met.

The range of housing and services we provide means our customer base is increasingly diverse. We must provide services in a way that responds to this - and we must provide the right homes and services - recognising that expectations are changing all the time, and the ways in which technology enables us to respond in 2023 are likely to be very different.

Guinness is looking to contract with a partner to design and potentially print regular customer communications of service charge statements, with experience of providing large volume customised print communications to fixed deadlines. This opportunity is ideally suited to a supplier who understands the Housing sector and our customer base. Guinness intends to enter into a contract with a service charge letter design and print supplier for up to a three-year period with the option to extend by a further period of twelve months, subject to performance and value for money evaluations. However, no guarantee is given by Guinness that such an extension will follow.

Bidders can login/register and access the procurement documents documents at [procontract.due-north.com/Advert](https://procontract.due-north.com/Advert?advertId=98e99810-330a-eb11-8105-005056b64545)

Read full description

## CPV classification

Printed matter and related products

Source

Contracts Finder (UK)

[View official notice](https://www.contractsfinder.service.gov.uk/notice/8fca52d9-91a0-4a24-9d16-fd32086fb462)

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[Buyer profile The Guinness Partnership Ltd: past awards and live tenders](https://tendernation.io/buyers/the-guinness-partnership-ltd) [Sector More Printed matter & publishing tenders](https://tendernation.io/sectors/printed-matter-publishing)

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