Source: https://tendernation.io/opportunities/01a13c57-3d15-73f5-8e06-ee800bec2232/sussex-partnership-nhs-foundation-trust-itsm-managed-service-replacement closed GB restricted procedure Suitable for SMEs # Sussex Partnership NHS Foundation Trust ITSM Managed Service Replacement [Surrey and Borders Partnership NHS Foundation Trust](https://tendernation.io/buyers/surrey-and-borders-partnership-nhs-foundation-trust) Estimated value £18,000,000 Published 19 May 2020 Deadline Closed 19 Jun 2020 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Buyer says suitable for VCSEs The buyer ticked “suitable for voluntary, community and social enterprises” on the notice. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender Please note this is the replacement of a previous opportunity cancelled as a result of unforeseen circumstances relating to COVID-19. Sussex Partnership NHS Foundation Trust is undertaking a procurement for the provision of service desk and associated ITSM services to cover all its sites. This includes the full replacement of end user computing hardware and the management and support of that hardware for the term. The Trust is looking to procure the following services from a single supplier: - A fully managed service - A full device refresh of desktop and laptop devices and upgrade to Windows 10 and Office 2019 (see Volumetric Document for device numbers) - An on-Authority premises Service Desk (all Core Hours Service Desk support must be provided on the Authority site) - A full break/fix service and incident management with associated SLAs (financial rights of remedy mandatory) - A fully featured ITSM tool and portal for end users - Full call handling system and alternative contact methods - Change Management Services - Knowledge Management Services - Asset Management and device tracking Services - Problem Management Services - Configuration Management Services - Moves, Adds and Changes - Wi-Fi Service Management (Full Authority private and public Wi-Fi management and break/fix) - Implementation Services including but not limited to setup, training, data migration, testing, go-live, and post go-live support - Ongoing professional services and support Additional information: This opportunity is being procured using a electronic portal. Suppliers wishing to express an interest or gain access to the procurement documentation must visit the link below and sign up to use the electronic portal. Signing up is free and any suitable supplier may access the documentation. Read full description ## CPV classification IT services: consulting, software development, Internet and support Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/75488468-0a88-43bf-9e96-1387af2eb54b) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. 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