Source: https://tendernation.io/opportunities/01a13c57-34aa-73ba-a913-53f55100a9a8/rbcs-2011-contract-best-value-review closed GB open procedure Suitable for SMEs # RBCS 2011 Contract Best Value Review [London Borough Of Lambeth](https://tendernation.io/buyers/london-borough-of-lambeth) Estimated value £30,000 to £50,000 Published 12 Nov 2020 Deadline Closed 1 Dec 2020 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Buyer says suitable for VCSEs The buyer ticked “suitable for voluntary, community and social enterprises” on the notice. - Small contract value Valued under £135,018 including VAT, the lowest Procurement Act threshold for goods and services. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender Lambeth Council's RBCS 2011 Contract is a large outsourced contract that delivers the following services: • Lambeth Revenues service (Council Tax and Business Rates complete end-to-end) • Lambeth Benefits service (initial contact only) • Lambeth Contact Centres (Corporate Services & Housing) The incumbent supplier is Capita (LGS). The current contract commenced in 2011 although the Housing contact centre element only joined the contract in 2018. Periodically the RBCS 2011 needs to be 'best value benchmarked', against similar contracts in relevant business sectors, to ascertain whether it should continue as a viable cost effective, operation for the Authority. The contract is due a comprehensive Best Value review which we would like to be carried out via benchmarking of similar operations in similar organisations. The benchmarking needs to support the Council's transformation agenda which comprises two strategic programmes to respond to these challenges: • Total Resident Services Transformation • Customer Experience and Digital The vision of the Customer Experience and Digital programme is "We make access to all council services simple for all, ensure that we offer a quality customer-focused service end to end, and enable maximum self-service for those that can." Please see the attached documents for more information. ## CPV classification Contract administration services Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/74f83890-5917-4038-9f8c-f2e92a0f1fc9) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile London Borough Of Lambeth: past awards and live tenders](https://tendernation.io/buyers/london-borough-of-lambeth) [Sector More Business services tenders](https://tendernation.io/sectors/business-services) ## More tenders like this [Social Housing Emerging Disrupters 6 · Procurement for Housing · 29 days left · 17 Nov 2026](https://tendernation.io/opportunities/01a154e4-4909-7303-a67f-9c3bff3eb4d8/social-housing-emerging-disrupters-6) [Business travel services – Rahmenvertrag Bearbeitung von Reisekostenabrechnungen nach BRKG · GSI Helmholtzzentrum für Schwerionenforschung GmbH · 29 days left · 17 Nov 2026](https://tendernation.io/opportunities/01a15183-cd6e-73e4-b6e8-3954e5689021/germany-business-travel-services-rahmenvertrag-bearbeitung-von-reisekostenab) [Photocopying services – Externe printdiensten · VZW Sint-Paulusschool · 36 days left · 24 Nov 2026](https://tendernation.io/opportunities/01a15183-34d8-71be-840d-38bf2a8bcc92/belgium-photocopying-services-externe-printdiensten) [Supply services of personnel including temporary staff – Diák- és nyugdíjas munkaerő biztosítása NTH (376) · NTH Nemzeti Tőkeholding Zrt. · 11 days left · 30 Oct 2026](https://tendernation.io/opportunities/01a15183-76f6-70c4-823e-7b614dada7b3/hungary-supply-services-of-personnel-including-temporary-staff-diak-es-nyug) [Interpretation services – Tolktjänster · Stockholms läns sjukvårdsområde · 31 days left · 18 Nov 2026](https://tendernation.io/opportunities/01a15183-4e9a-70dc-8b27-e3d274e53dc5/sweden-interpretation-services-tolktjanster) [Printing and distribution services – SGCD53\_MARCHE\_ELECTIONS\_BRGE · Préfecture de la Mayenne · 28 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a15183-7726-73f4-bb67-b3121363d6bf/france-printing-and-distribution-services-sgcd53-marche-elections-brge)