Source: https://tendernation.io/opportunities/01a13c56-6009-7159-821f-6955012c3faa/student-welfare-single-access-service closed GB open procedure Suitable for SMEs # Student Welfare Single Access Service [University of Bristol](https://tendernation.io/buyers/university-of-bristol) Estimated value Not stated Published 30 Jun 2020 Deadline Closed 28 Jul 2020 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender The University of Bristol has introduced a new Student Wellbeing Single Access Service (SAS) from September 2019. When fully rolled out this service will offer a 7 x 24 service to respond to student wellbeing issues. The service will include a telephone response service which will offer a human answer at all times and will also support social media channels The University utilises Skype for Business for user communications and also has a Unify Openscape IP telephony solution which is used for location-based telephony and business continuity purposes. The University has a limited call queuing capability delivered by a C3 system but does not have a fully featured contact centre capability. The University has recently commenced limited deployment of Microsoft Teams for meetings but has not yet introduced telephony capability to Teams. The initial phase of the SAS has been introduced using the University's existing C3 call queuing solution. The University has identified a need for this to be migrated to a cloud-based contact centre solution to provide call queuing, additional channels, reporting, analytics and call recording for the SAS. This tender invites proposals for an appropriate cloud contact centre solution to support the SAS. Following the successful deployment to the SAS it is expected that the selected solution will become the University's standard contact centre platform and will be rolled out to other applicable functions. For more information please register at the University's eProcurement Portal and see the 'Opportunities' section to review the tender documents: [tenders.bris.ac.uk/web/login.html](https://tenders.bris.ac.uk/web/login.html) Read full description ## CPV classification Telecommunications services Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/6c3d0994-a08b-472f-be2c-bd119e6a4124) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile University of Bristol: past awards and live tenders](https://tendernation.io/buyers/university-of-bristol) [Sector More Postal & telecoms services tenders](https://tendernation.io/sectors/postal-telecoms-services) ## More tenders like this [Short Message Service (SMS) services – A notification system for sending SMS and voice messages in the stand-by and crisis support tool. · Direktoratet for samfunnssikkerhet og beredskap (DSB) · 7 days left · 26 Oct 2026](https://tendernation.io/opportunities/01a15183-09c8-72e7-83fd-3e72fdf21eb8/norway-short-message-service-sms-services-a-notification-system-for-sendin) [Postal and telecommunications services – Usługi pocztowe · Kasa Rolniczego Ubezpieczenia Społecznego · 17 days left · 5 Nov 2026](https://tendernation.io/opportunities/01a15183-66c5-716c-a153-f4e0d2c3f2c9/poland-postal-and-telecommunications-services-uslugi-pocztowe) [Postal services – SL 90-26O Postdienstleistungen für den Landkreis Vorpommern-Rügen · Landkreis Vorpommern-Rügen · 29 days left · 17 Nov 2026](https://tendernation.io/opportunities/01a15183-bff1-7115-921b-03d0d8bdc09a/germany-postal-services-sl-90-26o-postdienstleistungen-fur-den-landkreis-vor) [Postal services related to newspapers and periodicals – Procurement of newspaper distribution · Ministry of Transport · 31 days left · 19 Nov 2026](https://tendernation.io/opportunities/01a15183-66f7-7002-b14b-7bfe728ca49a/norway-postal-services-related-to-newspapers-and-periodicals-procurement-of) [Postal services related to parcels – Accord-Cadre pour le transport de documents et colis de moins de 30kg en express · EDF SA · 32 days left · 19 Nov 2026](https://tendernation.io/opportunities/01a15183-6693-737e-ba6c-c2746f617690/france-postal-services-related-to-parcels-accord-cadre-pour-le-transport-de) [Postal services – Postdistribution · Luleå kommun · 22 days left · 9 Nov 2026](https://tendernation.io/opportunities/01a15183-116e-72c8-ad0e-902f71a33959/sweden-postal-services-postdistribution)