Source: https://tendernation.io/opportunities/01a13c55-3f16-71c4-bb1c-9cd7ed5654e4/customer-services-ai-agent awarded GB open procedure # Customer Services AI Agent [Doncaster MBC](https://tendernation.io/buyers/doncaster-mbc) Estimated value £65,000 Published 7 Oct 2020 Deadline Closed 17 Aug 2020 ## Who can bid - Small contract value Valued under £135,018 including VAT, the lowest Procurement Act threshold for goods and services. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. ## About this tender Doncaster Borough Council ("The Council") invite detailed proposals to provide Doncaster Council with a solution that will deliver AI (Artificial Intelligence) across a number of different channels including Voice over Telephony; the council has a chat bot solution using Google DialogFlow that is used on Amazon Alexa. Initially we will require Telephony using a specific service area, which is Waste and Recycling. However, depending on the success of this first integration the council expects the provided solution should be capable of both AI through Telephony and it should be capable of integrating other services areas such as (and not restricted to) Pest Control, Antisocial Behaviour, Dump Rubbish, Planning, High Ways and Street Scene. The council has a website that allows residents to self-serve this can be found at [doncaster.gov.uk](https://www.doncaster.gov.uk/), the initial service we wish to have delivered on AI Telephony is Waste and Recycling the processes and information for this service can be found on the website at [doncaster.gov.uk](https://www.doncaster.gov.uk/services/bins-recycling-waste). This is a 2 year contract with x2 1 year extensions. ## CPV classification Software package and information systems Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/5fffa0b8-0fc4-424d-859c-c898a0394c78) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile Doncaster MBC: past awards and live tenders](https://tendernation.io/buyers/doncaster-mbc) [Sector More Software packages & information systems tenders](https://tendernation.io/sectors/software-information-systems) ## More tenders like this [Servers – Dostawa serwerów do klastra wirtualizacyjnego · Politechnika Rzeszowska · 3 days left · 21 Oct 2026](https://tendernation.io/opportunities/01a15183-2e23-7066-ba48-4fc2a9243b50/poland-servers-dostawa-serwerow-do-klastra-wirtualizacyjnego) [Software package and information systems – Datenerfassungssystem · Dataport AöR · 16 days left · 3 Nov 2026](https://tendernation.io/opportunities/01a15183-43c5-7007-89f5-0ea2d1525f27/germany-software-package-and-information-systems-datenerfassungssystem) [Computer servers – „Dostawa serwerów komputerowych wraz z dedykowanymi kartami graficznymi dla Copernicus PL Sp. z o.o.” · Copernicus Podmiot Leczniczy Spółka Z Ograniczoną Odpowiedzialnością · 4 days left · 22 Oct 2026](https://tendernation.io/opportunities/01a15183-08e5-7339-9a05-be1adf5996b5/poland-computer-servers-dostawa-serwerow-komputerowych-wraz-z-dedykowanymi) [Security software package – Pořízení a implementace integrovaného řešení EDR/XDR a SIEM · Fakultní nemocnice Plzeň · 31 days left · 18 Nov 2026](https://tendernation.io/opportunities/01a15183-1e5d-73ea-989e-b9c221c4c490/czechia-security-software-package-porizeni-a-implementace-integrovaneho-rese) [License management software package – Dostawa licencji bezpieczeństwa do Systemu DNS · Poczta Polska S.A. · 16 days left · 3 Nov 2026](https://tendernation.io/opportunities/01a15183-20fa-7396-87e7-40ce84cb0f4d/poland-license-management-software-package-dostawa-licencji-bezpieczenstwa-d) [Information systems and servers – Доставка, изграждане, конфигуриране и поддържане на система за Управление на Информация за сигурност и на събития (SIEM) за Оперативен център за сигурност, интегрирана със съществуваща Hadoop система за въвеждане на допълнителни възможности за AI функции за информационна сигурност, разположена в инфраструктурата на проекта в УНСС, по проект ДИГД BG16RFPR002-1.014-0013-C01 с водеща организация УНСС · УНИВЕРСИТЕТ ЗА НАЦИОНАЛНО И СВЕТОВНО СТОПАНСТВО · 33 days left · 20 Nov 2026](https://tendernation.io/opportunities/01a15183-4cfe-726a-b623-835bff227456/bulgaria-information-systems-and-servers-dostavka-izgrazdane-konfigurirane)