Source: https://tendernation.io/opportunities/01a13c53-85c2-7364-b54b-39a8440a3b7f/nsdr-contractors-case-assistant

awarded GB restricted procedure Suitable for SMEs

# NSDR Contractors - Case Assistant

[Department of Health and Social Care](https://tendernation.io/buyers/department-of-health-and-social-care)

Often single bidder

Estimated value

£16,014

Published

22 Jan 2020

Deadline

Closed

27 Sept 2019

## Who can bid

- Buyer says suitable for SMEs

    The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid.
- Buyer says suitable for VCSEs

    The buyer ticked “suitable for voluntary, community and social enterprises” on the notice.
- Small contract value

    Valued under £135,018 including VAT, the lowest Procurement Act threshold for goods and services.

[More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses)

## About this tender

The Case Administrator will be responsible for providing support to the investigation and resolution of complex supply cases, to ensure the case team can work quickly to achieve outcomes as efficiently as possible.

Key responsibilities and tasks include:

- Monitoring shared mailbox and liaising with Case Manager to provide prompt response to new complex cases raised through the escalation process and support them through to closure
- Arranging, attending and, where appropriate, participating in meetings and conference calls with relevant stakeholders.
- Note taking, recording and monitoring actions
- Monitoring next steps and ensuring they are followed up to closure
- Ensuring cases are maintained and up to date on the case management database and any other relevant documentation
- Validating disruption by contacting key stakeholders to confirm and assemble key facts pertaining to cases
- Co-ordinating and communicating logistics instructions to external parties

## CPV classification

Recruitment services

Source

Contracts Finder (UK)

[View official notice](https://www.contractsfinder.service.gov.uk/notice/4cc78a86-b88f-4c40-b1fd-2d77506720b9)

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