Source: https://tendernation.io/opportunities/01a13c53-4997-7087-a8a9-3894d4c687e1/ra284146-mitel-maintenance-support-contract

closed GB open procedure Suitable for SMEs

# RA284146 - Mitel Maintenance Support Contract

[City of Wolverhampton College](https://tendernation.io/buyers/city-of-wolverhampton-college)

Open field

Estimated value

Not stated

Published

20 May 2020

Deadline

Closed

26 May 2020

## Who can bid

- Buyer says suitable for SMEs

    The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid.
- Open procedure

    Anyone can submit a full tender; there is no shortlisting stage.

[More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses)

## About this tender

The City of Wolverhampton College is seeking a Mitel accredited supplier to provide a Hardware Support Service for three Mitel 3300 MXe controllers. The controllers are located across the College's three main campuses in Wolverhampton:\\

### Paget Road Campus, WV6 0DU\\

Wellington Road Campus, WV14 6BT\\

Metro One Campus, WV1 3AH\\

\\

The maintenance contract is to be let for a two year period commencing 1 June 2020.\\

\\

Suppliers are asked to provide details of their Mitel accreditations.\\

\\

Suppliers are asked to provide two proposals for consideration based on two levels of support:\\

- 8 x 5 x 4 4 hour Fix - Engineer to arrive onsite with parts and to restore the service within 4 business hours of the call being logged.\\
- 8 x 5 x NBD Fix - Engineer to arrive onsite with parts and to restore the service before the end of the next business day (NBD) after the call being logged.\\

\\

Suppliers are also asked to provide details of the current resolution statistics and achievement rates against SLA.\\

- To access this competition: login to [suppliers.multiquote.com](https://suppliers.multiquote.com) and view the opportunity RA284146. Not registered on MultiQuote - visit [suppliers.multiquote.com](https://suppliers.multiquote.com) then register and quote RA284146 as the reason for registration. Any queries please contact MultiQuote on 0151 482 9230.

## CPV classification

Radio, television, communication, telecommunication and related equipment

Source

Contracts Finder (UK)

[View official notice](https://www.contractsfinder.service.gov.uk/notice/4a3fc908-ecff-445a-a41e-2a981e5f4435)

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[Buyer profile City of Wolverhampton College: past awards and live tenders](https://tendernation.io/buyers/city-of-wolverhampton-college) [Sector More Telecoms & broadcasting equipment tenders](https://tendernation.io/sectors/telecoms-broadcasting-equipment)

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