Source: https://tendernation.io/opportunities/01a13c51-bf45-71d7-acdf-45b8d0f3bf36/workforce-management-wfm-pp1010 closed GB open procedure Suitable for SMEs # Workforce Management (WFM) - PP1010 [Orbit Group Limited](https://tendernation.io/buyers/orbit-group-limited) Estimated value £50,000 to £80,000 Published 14 Dec 2020 Deadline Closed 22 Jan 2021 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Buyer says suitable for VCSEs The buyer ticked “suitable for voluntary, community and social enterprises” on the notice. - Small contract value Valued under £135,018 including VAT, the lowest Procurement Act threshold for goods and services. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender Orbit have recently transitioned to a new telephony platform, Anywhere365 (A365), which does not have an integration with NICE IEX our current Workforce management system. This also coincided with our current version of NICE IEX WFM reaching end of life. We are looking to implement a new Workforce Management (WFM) system, in order to optimise the productivity of our employees, by efficiently forecasting workload requirements and creating and managing staff schedules to accomplish set tasks on a day to day and hour to hour basis. The Tender Specification is for the provision of the following: - Set up and implementation support. - An ongoing support contract in place. This should include any future developments that can improve the Orbit offering. - Work with Orbit IT and partners to ensure processes and technical infrastructure for enabling access to all associated calls, emails, webchat and required metadata. - Ensure/advise that the 'to be' design is GDPR compliant. - Be pivotal in the design and shaping of the future model, implementation and monitoring metrics. - With assistance from Orbit, produce documentation required to support the new service(s) in BAU. - Training delivery for front end users and administrators of the system. - Ensure that existing retention policies regarding data backups remain in force. Suppliers are requested to view the attached 'Requirement Specification' document before deciding whether or not to bid. The contract for the provision of the service is expected to commence by April 2021 the exact dates to be agreed between the successful provider and Orbit. The term of the contract is for 2 years with option to extend for a further year x2 (2+1+1). The closing date for submissions is 22 January 2021 @ 12:00 noon. Please view the tender documents on ProContract for full information and requirement. Additional information: This tender opportunity is held on the e-procurement portal, ProContract. To view the full documentation and respond please copy and paste the following link into your browser - [procontract.due-north.com/Supplier/Advert/View](https://procontract.due-north.com/Supplier/Advert/View?advertId=39c44958-3b3d-eb11-8106-005056b64545&fromProjectDashboard=False&fromRfxSummary=False&selectWorkgroup=False&fromAdvertEvent=False&fromActivityDashboard=False). Suppliers will need to be registered on Procontract.due-north.com. Registration is free. All queries relating to this project must go through the project messaging function on the portal. Read full description ## CPV classification Software package and information systems Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/38e65045-138b-4073-a6df-67a112e1ef3e) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. 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