Source: https://tendernation.io/opportunities/01a13c4f-b2d1-73be-930b-5c4d5a3d0c77/virtual-contact-solution [Skip to main content](#main-content) closedGBopen procedureSuitable for SMEs # Virtual Contact Solution [Abri](https://tendernation.io/buyers/abri) Estimated value Not stated Published 4 Dec 2020 Deadline Closed 7 Jan 2021 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Buyer says suitable for VCSEs The buyer ticked “suitable for voluntary, community and social enterprises” on the notice. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](/opportunities/for-small-businesses)## About this tender ### Overview At present, Abri use Microsoft Teams as their internal collaboration tool. This enables colleagues to hold voice calls, video calls and meetings virtually, with both internal and external users. This has proven invaluable during the recent COVID-19 pandemic, allowing colleagues to work in a flexible and agile way. As there is to be no reduction in colleague or business requirements for this flexibility, there is a requirement to expand from the Microsoft Teams current collaboration solution and provide an embedded Virtual Contact solution. In addition, we have 2 legacy customer contact centre solutions which, in both organisations are either end of life, or nearing end of life. The required solution must provide a centralised flexible, robust, and scalable contact centre solution as this is critical for integration but also for ensuring we are BCP ready for our customers on a virtual platform. Additional information: Is a Recurrent Procurement Type? : No ## CPV classification Integrated telecommunications services Source Contracts Finder (UK) [View official notice ](https://www.contractsfinder.service.gov.uk/notice/24ad9a03-c0cb-4d66-b31f-98bfcf73b11a) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free ](/register) [Buyer profileAbri: past awards and live tenders](https://tendernation.io/buyers/abri)[SectorMore Postal & telecoms services tenders](https://tendernation.io/sectors/postal-telecoms-services) ## More tenders like this [Post Office Branch - Eastfield Side Post Office Limited 11 days left 27 Oct 2026](https://tendernation.io/opportunities/01a145df-113b-707b-bbfc-9beab9c89fbd/post-office-branch-eastfield-side)[Post Office Branch - Edisford Road Post Office Limited 11 days left 27 Oct 2026](https://tendernation.io/opportunities/01a145df-11fb-732c-93ee-9147c6085991/post-office-branch-edisford-road)[Post Office Branch - Calllow End Post Office Limited 41 days left 26 Nov 2026](https://tendernation.io/opportunities/01a145df-1263-702f-854c-931ed0de61f4/post-office-branch-calllow-end)[Post Office Branch - Stonehaven Post Office Limited 82 days left 6 Jan 2027](https://tendernation.io/opportunities/01a145df-128f-706f-94e2-b1d33db0d977/post-office-branch-stonehaven)[Post Office Branch - Three Bridges Road Post Office Limited 13 days left 29 Oct 2026](https://tendernation.io/opportunities/01a14571-328c-71ed-96ae-35448fd284f3/post-office-branch-three-bridges-road)[Post Office Branch - Ruabon Post Office Limited 91 days left 15 Jan 2027](https://tendernation.io/opportunities/01a14571-3431-71aa-b54d-ce43aa39844c/post-office-branch-ruabon)