Source: https://tendernation.io/opportunities/01a13c4e-967e-70f3-b02b-8acd99783d5b/microsoft-unified-support-contract

awarded GB open procedure

# Microsoft Unified Support Contract

[London Borough of Waltham Forest](https://tendernation.io/buyers/london-borough-of-waltham-forest)

Estimated value

£58,000

Published

3 Feb 2020

Deadline

Closed

27 Jan 2020

## Who can bid

- Small contract value

    Valued under £135,018 including VAT, the lowest Procurement Act threshold for goods and services.
- Open procedure

    Anyone can submit a full tender; there is no shortlisting stage.

## About this tender

Advanced Advisory Support Hours as needed

### Advisory Services 1 ea

Advanced Built-in Proactive Services -

### Generic Administrative Included

Advanced Problem Resolution Hours as needed

### Problem Resolution Support Included

Advanced Service Delivery Management

### Service Delivery Management 1 ea

Modern Service Management - Cloud Success Plan

Generic IT Service Management Included

### On-demand Assessment

### On-Demand Assessment 1 ea

On-Demand Assessment - Setup and Config Service On-Demand Assessment

Included On-demand Education On-Demand Education Included Online Support Portal Administrative 20 ea Reactive Enabled Contacts Problem Resolution Support Included Webcasts as needed Webcast

## CPV classification

IT services: consulting, software development, Internet and support

Source

Contracts Finder (UK)

[View official notice](https://www.contractsfinder.service.gov.uk/notice/18574f62-929d-4f55-8f4e-fe0ca0a8c2c1)

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