Source: https://tendernation.io/opportunities/01a13c4c-2a64-7393-a7ed-1363e114852e/9836-revenues-and-benefits-remote-processing-resource-for-norwich-city-council awarded GB open procedure Suitable for SMEs # 9836 - Revenues and benefits remote processing resource for Norwich City Council - AWARD [Norwich City Council e-Tendering](https://tendernation.io/buyers/norwich-city-council-e-tendering) Estimated value Not stated Published 28 Aug 2019 Deadline Closed 21 Aug 2019 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender Norwich City Council requires a single supplier to provide remote processing resource for the completion of Housing Benefit, Council Tax Support and Council tax processes using the Northgate Revenues & Benefits Platform and the Civica document management system. Due to fluctuating demands on the revenues and benefits service and the awards of funds for specific Government initiatives, it is not always possible to manage within an existing establishment. These can be short term funded requirements so there is a need for remote resource on an ad-hoc basis to deliver the required level of service. The requirement for remote processing resources will fluctuate depending on both the need and the council's internal organisational authorisation procedures, therefore expenditure cannot be guaranteed over the term of the contract. Processing will be for Housing Benefit, Council Tax Reduction and Council tax processes for residents of Norwich City Council only. It is expected that this service will result in the following benefits for the council: •Cost savings through lower processing resource rates, utilising the correct level of resource to match the requirements at the correct time •Meeting demands from central government, by prompt increase in resource when required The contract term is for an initial one year from 01 October 2019 to 30 September 2020 with options to extend on an annual basis until 30 September 2024. Read full description ## CPV classification Benefit services Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/fe4ed553-4115-494f-86b0-779d2cd46bd5) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile Norwich City Council e-Tendering: past awards and live tenders](https://tendernation.io/buyers/norwich-city-council-e-tendering) [Sector More Public administration & defence services tenders](https://tendernation.io/sectors/public-administration-defence) ## More tenders like this [Administrative educational services – V/GF/2026/17/BT2028 · Institut zur Qualitätsentwicklung im Bildungswesen - Wissenschaftliche Einrichtung der Länder an der Humboldt-Universität zu Berlin e. V. · 42 days left · 30 Nov 2026](https://tendernation.io/opportunities/01a156a9-9d74-71d2-964a-1657b4b80245/germany-administrative-educational-services-vgf202617bt2028) [Foreign economic-aid-related services – 10035573-Operationalization of the circular economy in Colombia · Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH · 29 days left · 17 Nov 2026](https://tendernation.io/opportunities/01a156a9-db39-72ba-aa7b-3b83ee3d9845/germany-foreign-economic-aid-related-services-10035573-operationalization-of) [Government services – Erfahrungsaustausch zu Vergrämungsmaßnahmen (Los 1) und Planung von koordinierten Vergrämungsabschüssen (Los 2) für das Interreg-Projekt "Fischartenschutz und Kormoranmanagement am Bodensee" · Ministerium für Ländlichen Raum, Landwirtschaft und Heimat Baden-Württemberg · 7 days left · 26 Oct 2026](https://tendernation.io/opportunities/01a156a9-61c9-7080-9aa6-6fa69a6e43b1/germany-government-services-erfahrungsaustausch-zu-vergramungsmassnahmen-los) [Administrative services of agencies – Ψηφιακός Συμπαραστάτης των χρηστών ψηφιακών υπηρεσιών του Ελληνικού Κτηματολογίου · ΕΛΛΗΝΙΚΟ ΚΤΗΜΑΤΟΛΟΓΙΟ · 35 days left · 23 Nov 2026](https://tendernation.io/opportunities/01a156a9-8db4-73e0-ae71-d5c4dc053ea5/greece-administrative-services-of-agencies-psifiakos-simparastatis-ton-khristw) [Supporting services for the government – Prestations de mise à jour des informations des bases de données de l'administration (service-public.gouv.fr) · DSAF · 38 days left · 26 Nov 2026](https://tendernation.io/opportunities/01a156a9-cd7a-7366-9761-a59f4ce36818/france-supporting-services-for-the-government-prestations-de-mise-a-jour-des) [Benefit services – Accord Cadre relatif à des prestations de portage de personnes et de déplacement, montage et démontage de mobilier · Antin Plus (75) · 32 days left · 20 Nov 2026](https://tendernation.io/opportunities/01a156a9-dbf4-731e-9cc9-ab45a5f34aeb/france-benefit-services-accord-cadre-relatif-a-des-prestations-de-portage-de)